Search Video Library for: Healthcare

Your Path to Success™ (The Complete Series)

Your Path to Success™ (The Complete Series)

Wouldn't it be nice to have a personal playbook of helpful tips and tricks while plugging away at the office, shop, plant, studio, etc.? A resource that would help you tackle tough workplace situations using easy-to-implement, common sense tactics and concepts. This new series of short, thought-provoking modules is a great way to face typical workplace issues - both strategically and respectfully. There is no better time than the present to get working on your path to success.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Diversity, Equity, Inclusion & Belonging, Leadership, Personal Performance Personal Improvement, Collaboration, Communication, Effective Leadership, Professionalism

More Than a Gut Feeling™ Interviewing Essentials (Sample Interview)

More Than a Gut Feeling™ Interviewing Essentials (Sample Interview)

Designed to be used in conjunction with More Than a Gut Feeling™ Interviewing Essentials or as a stand-alone training tool and refresher. It features a correct interviewing scene highlighting the essentials of a proper behavior-based interview.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Management

Integrity, Honesty & Values (Behavior-Based Interviewing)

Integrity, Honesty & Values (Behavior-Based Interviewing)

Past actions are still the best predictor of future performance. So, stay focused on asking behavioral questions about job requirements. For example, if the job does require honesty, you might ask questions this, "When were you honest, even though it was embarrassing for you? What did you say?

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Prepare Written Questions For Your Interview

Prepare Written Questions For Your Interview

Writing things down is important. And with written questions are part of your interview preparation, you have proof of what you asked the candidate and that you asked the same question of every candidate. Those are legal issues. Before you write questions, you need to do some preparation.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Probe for Specific Information During Interview

Probe for Specific Information During Interview

When an answer is a generality, self-promotional, not behavioral, isn’t complete or the candidate’s non-verbals don’t match what the candidate is saying, follow-up with behavioral probes to draw out more information. You discover that the specifics the candidate gives can be linked to job requirements.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing

The “Like Me” Syndrome (Behavior-Based Interviewing)

The “Like Me” Syndrome (Behavior-Based Interviewing)

The "like me" syndrome is like a bias. Over weighing the positives of a candidate because you have many things in common will usually lead to a less than optimal hire.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

I'll Take Care of It! (from Workplace Inclusion: Navigating Through Difficult Times™)

I'll Take Care of It! (from Workplace Inclusion: Navigating Through Difficult Times™)

You're back at work after many months of working from home due to a health scare. Someone is sent home because of a cough. You see them back at work the very next day. Management doesn't seem concerned. But then there are rumblings and someone makes a veiled threat about taking care of it. What do you do?

Video Vignettes Diversity, Equity, Inclusion & Belonging, Workplace Safety Workplace Safety & Awareness, Conflict Resolution, Onboarding, Workplace Civility

Wanna Get Us All Sick? (from Workplace Inclusion: Navigating Through Difficult Times™)

Wanna Get Us All Sick? (from Workplace Inclusion: Navigating Through Difficult Times™)

Social distancing policies and standards within the workplace are essential to protecting employees from possibly getting sick. Employees most likely will continue to maintain a six-foot distance from others and otherwise observe social distancing in the workplace as work duties permit. Also, there might need to be a limit to the total number of workers in a workspace (based on square footage) and a limit to the number of people in conference rooms, workstations, etc.

Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Inclusion / Equity / Belonging, Onboarding, Workplace Safety & Awareness

If You Change Your Mind…

If You Change Your Mind…

Our working relationships are complicated for all kinds of reasons. That's why we really have to know where the lines are when it comes to managing our interactions with co workers, customers, and vendors. Take the unwanted pursuit of a relationship. It doesn't make any difference where it comes from a manager, a coworker, a vendor or a customer unwanted pursuit could be considered illegal harassment and simply can't be a part of the workplace.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Onboarding, Workplace Civility

She’s Asian, Right!

She’s Asian, Right!

Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. If it spread within an organization, it can impact personal relationships and cause deeper harassment and discrimination issues.

Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Discrimination, Inclusion / Equity / Belonging, Onboarding

People Like That…

People Like That…

All of us have things that we value and believe in strongly. But it's important that we make sure that we don't cross the line and allow those convictions to get in the way of treating others with respect. Most organizations have policies that prohibit harassment and discrimination based on sexual orientation.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility

I Can’t Take It Anymore! (from Workplace Inclusion: Navigating Through Difficult Times™)

I Can’t Take It Anymore! (from Workplace Inclusion: Navigating Through Difficult Times™)

Change! How many of us really like it? We all know it's part of life – part of the workplace. But with change comes stress and uncertainty. Many of us are feeling (or have felt) the impact of working remotely during the pandemic. We’ve been asked to social distance for months and we are all feeling the lack of real co-worker interaction.

Video Vignettes Diversity, Equity, Inclusion & Belonging Change, Onboarding, Teamwork

It's Just Allergies! (from Workplace Inclusion: Navigating Through Difficult Times™)

It's Just Allergies! (from Workplace Inclusion: Navigating Through Difficult Times™)

Yes, coughing in the workplace might take on a whole new meaning in the 'new normal' we face. But allergies, the common cold, even the flu bug will still be found in the workplace. Using good judgement and good hygiene can help prevent the spread of workplace sickness - without discriminating against others based on what we might perceive as fact.

Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Discrimination, Inclusion / Equity / Belonging, Onboarding

I’ve Got Another One…

I’ve Got Another One…

Most of us like a good joke, right? The problem is, while we may think we know what's acceptable, there's a fine line between funny and disrespectful. We can't always know what may be offensive just by looking at someone. That's why we have to focus on respect when it comes to things like, jokes, off hand comments, posts, puns, texting cartoons, drawings, pictures or videos at work.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility

Just Being Paranoid…

Just Being Paranoid…

Being frustrated with co-workers from time-to-time is natural and understandable. But when we perpetuate stereotypes about people based on things like their appearance or where they come from, not only is it unprofessional and disrespectful… it also can be illegal.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility

Let's Not Shake Hands

Let's Not Shake Hands

New organizational policies and standards will be implemented across most organizations protecting employees while in the workplace. In the immediate future, 'new normal' guidelines will most likely include refraining from shaking hands while in the workplace. Refusing to shake hands can be dicey - even uncomfortable. There is definitely a right way to maintain respect while adhering to social distancing policies.

Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Inclusion / Equity / Belonging, Onboarding, Workplace Safety & Awareness

Nothing’s Going On…

Nothing’s Going On…

Workplace gossip is one of those areas where it's easy to find ourselves on the wrong side of the line. While it may seem like harmless talk, it's not. Not only is gossip unprofessional because it destroys respect and trust in the workplace; it can also get you and your organization into a lot of legal trouble.

Video Vignettes Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Onboarding, Professionalism, Workplace Civility

Regain Control of the Interview (Behavior-Based Interviewing)

Regain Control of the Interview (Behavior-Based Interviewing)

When a candidate takes over the interview - maybe by non-stop talking or story-telling - it's okay to re-take control of the interview by politely interrupting and re-focusing the candidate back to the task at hand.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Seek Reverse Information When Interviewing

Seek Reverse Information When Interviewing

Reverse information is the opposite of what the candidate told you, or the opposite of your reaction to the candidate. It is designed to give you a broad sample of the candidate’s job skills and help you get new information to balance an overly positive or overly negative opinion of the candidate.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Effective (& Legal) Interviewing

Shining a Light on Child Abuse & Neglect

Shining a Light on Child Abuse & Neglect

This powerful video was created as an introduction to child abuse and neglect mandatory reporter training (California AB1963). Sobering statistics are presented - driving home the importance reporting child abuse and neglect.

Video Vignettes Ethics & Compliance Active Bystander / Ally

The New Normal (from Workplace Inclusion: Navigating Through Difficult Times™)

The New Normal (from Workplace Inclusion: Navigating Through Difficult Times™)

Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. It's this type of explicit bias that not only impacts personal relationships, but if it's allowed to spread within an organization, it can potentially cause deeper harassment and discrimination issues.

Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Discrimination, Inclusion / Equity / Belonging, Onboarding

Everyday Diversity™ Are You Speaking English?

Everyday Diversity™ Are You Speaking English?

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Customer Service, Diversity Dynamics, Respect / Respectfulness

Everyday Diversity™ Happy Holidays!

Everyday Diversity™ Happy Holidays!

When the holiday season comes around, many people - by default - wish others a "Merry Christmas." But for people who don’t celebrate Christmas, this can feel disrespectful... and even rude. A key component of being respectful includes using appropriate holiday greetings during the holiday season.

Video Vignettes Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness

Everyday Diversity™ Hijab

Everyday Diversity™ Hijab

People often have different religious practices based upon their faith. Some of these practices include wearing something like a crucifix. For others, it means wearing a piece of attire such as a hijab. Today’s inclusive and respectful workplace culture means that the ability to practice your religion is open to you.

Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging

Everyday Diversity™ What's His Problem Anyway?

Everyday Diversity™ What's His Problem Anyway?

When we think about people with a disability – we typically think about visible or mobility related disabilities. But, in reality, many disabilities are hidden. When someone asks for an accommodation – that is between them and their manager. It isn’t anyone else’s business.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness

Traditional vs. Behavior-Based Interviewing Questions

Traditional vs. Behavior-Based Interviewing Questions

When it comes to behavior-based interviewing, it's all in how you ask your questions. This video is designed to illustrate the difference between a traditional interview question and a behavior-based interview question.

Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Effective (& Legal) Interviewing, Successfully Leading Others, Management

Your Path to Success™ Being Professional

Your Path to Success™ Being Professional

You know… when it comes to how we interact with people, there's a whole range of things that we don't want to see happen in the workplace, right? So, being professional at all times is the key to preventing situations that might lead to harassment or discrimination.

Video Vignettes Personal Performance Professionalism, Discrimination, Harassment Prevention

Your Path to Success™ Embracing Inclusion

Your Path to Success™ Embracing Inclusion

Inclusion in the workplace only exists when we create a culture that makes a space for everybody to be present, participate, contribute and feel valued. When we think about inclusion, we think about words like: belonging… fitting in… acceptance… togetherness… engagement… Now, when there’s a culture of inclusion, people don’t feel like they have to hide any part of who they are – they can simply be “real” at work.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness

Your Path to Success™ Engaging Others

Your Path to Success™ Engaging Others

Engaged employees are not just those who are excited to come to work every day. Engaged employees are deeply involved in, enthusiastic about and committed to their work. They understand their role and how it can impact the future of the organization. Engagement is an employees’ willingness and ability to contribute to the company’s success.

Video Vignettes Leadership Effective Leadership, Collaboration, Communication, Interpersonal Skills

Your Path to Success™ Leading Others

Your Path to Success™ Leading Others

As a leader, your success is contingent upon the success of those you lead. Leadership is all about: building relationships, communicating clear goals, providing coaching and feedback, setting clear expectations, and… recognizing & celebrating achievements. Leadership is a journey.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills

Your Path to Success™ Resolving Conflict

Your Path to Success™ Resolving Conflict

Most of us would agree that one of our biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Like it or not, when you are around people...conflict is going to happen.

Video Vignettes Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Your Path to Success™ Respecting Others

Your Path to Success™ Respecting Others

Being cooperative and respectful are probably two of the most important things we can do to really excel on the job. Just being able to get along with people is one of the most important skills any of us bring to the workplace. It means getting to know your colleagues and co-workers; making the effort to gain the respect and support of the people you work with.

Video Vignettes Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism

Your Path to Success™ Serving Others

Your Path to Success™ Serving Others

These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

Video Vignettes Personal Performance Sales & Service, Communication, Customer Service, Personal Improvement, Professionalism

Your Path to Success™ Understanding Hidden Bias

Your Path to Success™ Understanding Hidden Bias

We are all socialized into our cultural heritage, whether we know it or not. We learn language, values, and beliefs as well as “who is one of us” and “who is not” from our experiences in our cultures. Many of these beliefs remain even when presented with contradictory information or evidence. Bias can be expressed blatantly or through subtle messages.

Video Vignettes Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

Preparing to PREVAIL!®  (Armed Intruder/Active Shooter Training)

Preparing to PREVAIL!® (Armed Intruder/Active Shooter Training)

An armed intruder situation is something few of us have prepared for. And it’s that lack of preparation that raises anxiety…and fear. Training increases our ability to take appropriate action. It gives us a greater sense of preparedness, which will help with anxiety and stress levels - especially during a shooter situation.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness, Workplace Violence Prevention

The Oh Series™ Ethics & Transparency

The Oh Series™ Ethics & Transparency

When it comes to price fixing, bid rotation, bribery... your organization has specific policies prohibiting these illegal behaviors. In this program, we'll look at some examples of Sherman Act/DOJ-related ethical situations that can make a person say “OH?...”

Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Culture Commitment, Professionalism, Sales

Discussion Card: ATTITUDE! Producing Positive Results

Discussion Card: ATTITUDE! Producing Positive Results

We've all faced a difficult employee. Tackling tough situations often means taking a step back and thinking through the issue. Remember, conflict can be reduced and misunderstandings addressed or prevented when we take the time to deal with a bad attitude . These easy-to-use cards provide a simple model (A.T.T.I.T.U.D.E.) along with thought-provoking questions to create a respectful flow of communication - helping leaders, managers and supervisors address individual or team attitude issues. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

Discussion Cards Leadership, Personal Performance Successfully Leading Others, Assessing Performance, Emotional Intelligence, Effective Leadership, Learning Reinforcement, Management, New Supervisor, Team Builder or Retention Aid

A.C.T. with Integrity™: Real Situations for Discussion (Original)

A.C.T. with Integrity™: Real Situations for Discussion (Original)

Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? Equip employees to make the right choices in tough ethical situations.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Onboarding, Professionalism, Unconscious / Hidden Bias

Everybody Wins: How to Turn Conflict into Collaboration™

Everybody Wins: How to Turn Conflict into Collaboration™

Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.

Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Communication, Diversity Dynamics, Management, Professionalism

Must Do's As a Mentor

Must Do's As a Mentor

There are some "must do’s” that will help you be a successful mentor. Having an open communication channel between you and your mentee is a must!

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

The Americans with Disabilities Act (from It's the Law™)

The Americans with Disabilities Act (from It's the Law™)

Both the Rehabilitation Act of 1973 - which applies to Federal employers and Federal Government contractors - and The Americans with Disabilities Act of 1990 - which applies to private employers - promote and expand employment opportunities for millions of people who have a mental or physical disability.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

Equal Employment (from It's the Law™)

Equal Employment (from It's the Law™)

Modern day federal equal employment laws began with the Civil Rights Act of 1964 and amendments to it and interpretations by the courts. It’s important to understand that sex discrimination law protects persons of all sexes, gender identities, and sexual orientations-including cisgendered men and heterosexuals. Also, race discrimination law protects persons of all races, including Caucasians. Basically, almost every applicant, employee, or former employee is now protected from discrimination because of their membership in groups protected by law.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

Understanding Retaliation (from It's the Law™)

Understanding Retaliation (from It's the Law™)

Under federal, as well as many state and local employment laws, retaliation is defined as any adverse action taken because the employee engaged in an activity protected by law that would either dissuade a reasonable person from engaging in that protected activity or punish them for having done so.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together.

Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together.

Through learning tools such as right-way behavior modeling, this program equips employees with skills to react smarter, adapt faster and engage together more productively when change comes around again.

Off-The-Shelf Video Program (ILT) Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

FOSA™ Model Introduction (from FOSA™ Documenting Discipline)

FOSA™ Model Introduction (from FOSA™ Documenting Discipline)

This video introduces the FOSA™ process - facts, objectives, solutions and actions. This approach is paramount to a successful progressive discipline approach to tackling tough workplace performance.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead

Enhance career development by taking initiative and putting common sense into common practice. WorkSmarts™ will encourage employees and supervisors to share ideas, ask questions and interact with others--ultimately promoting job efficiency and satisfaction!

Off-The-Shelf Video Program (ILT) Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership, Motivation, Onboarding

Evaluating Performance & Progressive Discipline (from It's the Law™)

Evaluating Performance & Progressive Discipline (from It's the Law™)

Unless an immediate termination is called for because of severe misconduct or major error, most terminations are the culmination of inappropriate conduct, unsatisfactory performance, or poor attendance that have built up over time. Most organizations follow progressive discipline steps in these situations. And progressive discipline is usually required in union collective bargaining agreements. It’s important to be careful, fair, accurate, and consistent when issuing disciplinary or corrective actions—and when evaluating performance.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

The Bottom Line (from Confronting Workplace Conflict™ for Managers)

The Bottom Line (from Confronting Workplace Conflict™ for Managers)

The most effective way to deal with conflict is to...Take a Moment....to get your composure. Identify a Positive Response… to move things forward in a positive way and break that typical fight, flight or freeze response. Manage Your Emotions...so you don’t overreact or take it personally. Remaining calm is good for you and for those you work with. Finally, envision a successful outcome. This is beneficial to you, those you work with and your organization.

Video Summary Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

FOSA™ Model at Work (from FOSA™ Documenting Discipline)

FOSA™ Model at Work (from FOSA™ Documenting Discipline)

It's often tough knowing what to do when poor performance hits you day-in and day-out. The FOSA™ process is available to get people moving in the right direction by leveraging the power of progressive discipline.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™

Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work™

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Abusive Conduct / Bullying, Communication, Harassment Prevention, Management, Professionalism

Illegal Harassment (from It's the Law™)

Illegal Harassment (from It's the Law™)

Harassment is conduct motivated by a protected characteristic, that’s unwelcome, and severe or pervasive, and that unreasonably interferes with an individual's work performance or creates an intimidating, hostile, or offensive work environment. That’s a mouthful, but it’s really not that hard to spot hostile environment harassment. For instance, when someone creates an uncomfortable work environment for another employee by always referring to them as “dinosaur,” “the old guy,” “grandpa,” or “Boomer,” it can be considered a form of illegal harassment. And it's a manager's responsibility to make sure it doesn't happen.

Video Vignettes Ethics & Compliance, Leadership Compliance, Professionalism

A.C.E. It!™ How to Solve Tough Workplace Problems

A.C.E. It!™ How to Solve Tough Workplace Problems

Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service

Group or Individual: Which Motivates You?

Group or Individual: Which Motivates You?

How cultures from around the world look at motivation differently.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Respect / Respectfulness, Workplace Civility

Clarify (from Ready. Set. CHANGE!™)

Clarify (from Ready. Set. CHANGE!™)

The importance of clarifying how a change impacts everyone differently.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

I Just Can't Risk It

I Just Can't Risk It

Digitally Remastered! As managers, supervisors and leaders, we have a responsibility to hold each other to the same standard as everyone else. Sure, they might be our friends. But we can't make exceptions. We must let them know that they need to help set the example. And anything they do that violates any part of our Code of Conduct or program - like retaliating against someone for reporting a violation - seriously undermines our organization's culture of integrity.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Communicate About Change (Dramatic)

Communicate About Change (Dramatic)

How to ask for information to help feel comfortable with a change; dealing with a dress code change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

It's Not That Big of a Deal

It's Not That Big of a Deal

Digitally Remastered! With everyone having to do more with less these days, taking people off their job for any reason is something we all struggle with. But we have a responsibility to do more than just make sure our team members attend our organization's training sessions. We have to let people know that those sessions are really an investment in everyone's long-term success.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management

Achieving Communication Excellence

Achieving Communication Excellence

Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills. In three, straight-to-the-point modules, employees will experience focused learning on how to effectively listen, communicate and give and receive feedback.

Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Professionalism

Make Your P.O.I.N.T. (Step-By-Step Demo)

Make Your P.O.I.N.T. (Step-By-Step Demo)

A specific example of how to best use the P.O.I.N.T. model to effectively inform, inspire and influence others.

Video Vignettes Personal Performance Communication, Interpersonal Skills, Professionalism

Preparing for The Three-Dimensional Interview

Preparing for The Three-Dimensional Interview

Preparing to conduct an effective (and legal) structured interview using key behavior-based interviewing techniques.

Video Vignettes Leadership Management, Change, Professionalism

A.C.E. in Action - Putting Parts of A.C.E. Model Together

A.C.E. in Action - Putting Parts of A.C.E. Model Together

Understanding all three steps of an easy-to-use problem-solving model - A.C.E. in Action.

Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Problem Resolution

Confronting Workplace Conflict™ (for Managers)

Confronting Workplace Conflict™ (for Managers)

Let's face it, most of us don't have the tools to resolve conflict (whether at work or at home) in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime, Anywhere.

Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime, Anywhere.

This program teaches employees how to focus and execute communication by following the steps of the P.O.I.N.T. model. Ultimately, employees will establish credibility, improve working relationships, increase efficiency and effectiveness, improve job and personal satisfaction and more. It will contribute to organizational success by providing employees the tools necessary to improve conduction of meetings, cascade clear messages, generate more business and execute effective communication.

Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Professionalism

M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness and Respect

M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness and Respect

Enforcing a zero tolerance policy can put managers and supervisors in a tough position. With no gray areas, second chances or margins for error, they must handle each situation properly to avoid legal repercussions for themselves and their organizations. This program adapts the M.E.E.T. approach to help managers and supervisors deal with zero tolerance situations respectfully, legally and consistently.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Professionalism, Respect / Respectfulness

Managing Generations: M.E.E.T. for Respect in the Workplace™

Managing Generations: M.E.E.T. for Respect in the Workplace™

Leaders can turn the challenge of multiple generations in the workplace into a competitive advantage by applying the concepts of this program to the complexities of managing a multigenerational workforce. Managers gain insights, strategies and skills that help minimize generational conflict, strengthen collaboration and improve teamwork for better results.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Management, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias

The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™

The Three-Dimensional Interview: Evaluating for Capability, Commitment and Chemistry™

This program helps hiring managers take the guesswork out of evaluating candidates and selecting the right person for the job. Get practical, step-by-step instructions for how to effectively plan and conduct consistent, structured interviews.

Off-The-Shelf Video Program (ILT) Leadership Effective (& Legal) Interviewing, Change, Hiring & Recruiting, Management, Professionalism

Back to Basics (Manual Material Handling) - No Belt

Back to Basics (Manual Material Handling) - No Belt

Back to Basics is a quick paced, informative program to help employees understand back injuries and the precautions they can take to prevent these most costly lost time incidents. This version does not include the use of belts.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Backs & Back Safety, Ergonomics, Workplace Safety & Awareness

Don't Fall Down On the Job™: Preventing Slips, Trips and Falls

Don't Fall Down On the Job™: Preventing Slips, Trips and Falls

Fall protection expert, Nigel Ellis, Ph.D., CSP, P.E., also appears in the program with comments about fall prevention. In addition to general safety regarding slips, trips, and falls, safety considerations for using stairways, ladders, and scaffolds are also discussed.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Slips, Trips and Falls, Workplace Safety & Awareness

A Masterpiece

A Masterpiece

Dealing with inappropriate art and pictures in the workplace.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Interpersonal Skills, Professionalism

Allowing the Victim to Dictate Actions (from Legal Briefs™)

Allowing the Victim to Dictate Actions (from Legal Briefs™)

When it comes to harassment and discrimination cases, there are clear steps in how to address and investigate. Those rules should be defined in the organization's harassment prevention policies.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Analyze Needs (Sales Process)

Analyze Needs (Sales Process)

Reviews how to best analyze the needs of a client during the sales process.

Video Vignettes Personal Performance Sales & Service, Communication, Sales

Coaching Is Being Specific

Coaching Is Being Specific

Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Coaching Moment 1 (Sales Coaching)

Coaching Moment 1 (Sales Coaching)

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

Video Vignettes Personal Performance Sales & Service, Interpersonal Skills, Sales

Coaching Moment 2 (Sales Coaching)

Coaching Moment 2 (Sales Coaching)

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

Video Vignettes Leadership Sales & Service, Communication, Sales

Commit to Change (Dramatic)

Commit to Change (Dramatic)

Dealing with the changes related to relocation; the importance of making a commitment to change.

Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Conducting The Three-Dimensional Interview

Conducting The Three-Dimensional Interview

Explanation of how to conduct an effective three-dimensional interview.

Video Vignettes Leadership Management, Change, Professionalism

Conflict 101™ - The Flight Response

Conflict 101™ - The Flight Response

When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

Video Vignettes Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

Courage 2 Coach™ - Coaching is Positive

Courage 2 Coach™ - Coaching is Positive

We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Effective Leadership, Motivation, Professionalism

Courage 2 Coach™ - Coaching to Empower

Courage 2 Coach™ - Coaching to Empower

One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Motivation, Professionalism

Courage 2 Coach™ - Coaching to Specific Issues

Courage 2 Coach™ - Coaching to Specific Issues

Attitude problem. How do we deal with someone who's going 100 miles an hour in the right direction, doing a good job, while royally ticking off co-workers or customers in the process? Coaching of course! Here's a powerful short video on making the most of motivating a good employee.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)

Dealing With a Difference of Opinion (from Fearless Facilitation! How to Lead Effective Meetings™)

Differences of opinion, if not managed effectively, sometimes cause participants to behave in less than desirable ways. Whatever the causes of disruptive behaviors, they need to be managed or your meeting will spin out of control.

Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism

Dealing with Workplace Dating (from Legal Briefs™)

Dealing with Workplace Dating (from Legal Briefs™)

Workplace dating can be a tough topic to tackle... especially if it happens between managers and direct reports. Get in front of the situation by understanding the issues and how your harassment and discrimination policy guides your steps.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Did You Hear About...?

Did You Hear About...?

How many times have you found out something about somebody you work with and - you don't mean to – but you start treating the person differently. Believe it or not, that could end up being a bad thing. Gossip in the workplace usually ends up bad...for everyone.

Video Vignettes Ethics & Compliance Discrimination, Compliance, Harassment Prevention, Professionalism

Discipline & Termination: Avoiding Termination

Discipline & Termination: Avoiding Termination

This video clip discusses the legal implications of a manager avoiding termination action as well as how avoiding termination action may lead to unlawful retaliation or a negligent retention lawsuit.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Documenting Correctly

Discipline & Termination: Documenting Correctly

This video clip covers the legal implications of under-documenting and over-documenting performance issues as well as the importance of documenting correctly.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Inconsistent Discipline

Discipline & Termination: Inconsistent Discipline

This video clip discusses the possible legal implications if a manager does not use consistent disciplinary action with all employees.

Video Vignettes Ethics & Compliance Compliance, Management

Discipline & Termination: Preparing to Terminate

Discipline & Termination: Preparing to Terminate

This video clip tackles the issue of not being prepared for a termination meeting and how it can cause managers to say or do something inappropriate and/or illegal.

Video Vignettes Ethics & Compliance Compliance, Management

Evaluating The Three-Dimensional Interview

Evaluating The Three-Dimensional Interview

Explanation of how to evaluate capability, commitment and culture fit in a three-dimensional interview

Video Vignettes Leadership Management, Change, Professionalism

Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring

Everyday Diversity™ An Introduction to Diversity Recruiting & Hiring

Are you curious how diversity can help your team be more innovative and impact your culture? To begin, we need to know that diversity is a term that doesn’t apply to just a few things … like race and gender… diversity also encompasses people from different cultures or regions of the country. Or, it could be people of different ages or educational backgrounds.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias

Everyday Diversity™ Avoiding Bias in Hiring

Everyday Diversity™ Avoiding Bias in Hiring

Bias impacts how we see candidates and often limits our ability to find and hire the best talent. Why? Because we often make assumptions about the candidates. Everyone makes assumptions about others... it's a natural part of how we interact with each other. Probably more times than we'd like to admit, we let appearances impact the way we think and treat others.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias

Everyday Diversity™ Exploring Filters

Everyday Diversity™ Exploring Filters

When it comes to interacting with others in the workplace, we all have filters. Our filters are made up of our experiences, our upbringing, beliefs… and so much more. When it comes down to it, these filters impact how we perceive and understand the world around us. The key is learning how to use these filters to our advantage!

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias

Everyday Diversity™ Keeping Diverse Candidates

Everyday Diversity™ Keeping Diverse Candidates

So, you hired the candidate you’ve been looking for? Well, your job’s not done. You simply can’t let them fend for themselves. You need to work on keeping them… by making a conscious effort to make them feel included – AND an integral part of the organization. How do we do that? First, introduce them to people in the company who can be of assistance – on the big and the small stuff.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid

Everyday Diversity™ Selecting Diverse Candidates

Everyday Diversity™ Selecting Diverse Candidates

How important is it to select diverse candidates? Conventional wisdom says that having team members who are all alike… makes working together easier… and that may be true. But, when it comes to creative and innovative ideas, a diverse team gets better results.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness, Retention Aid, Unconscious / Hidden Bias

Everyone Does It (from Good People, Bad Choices™)

Everyone Does It (from Good People, Bad Choices™)

Copyright infringement is illegal. This vignette shows how an innocent phrase "Everybody Does It," can lead to big consequences.

Video Vignettes Ethics & Compliance Ethics & Integrity, Compliance

Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to Enforce Organizational Policy (from Legal Briefs™)

Failing to implement and especially failing to enforce your organization's harassment and discrimination prevention policies can lead to big problems for you... and the organization. This short video discusses the consequences of failing to enforce harassment prevention policies and procedures.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Failing to Prevent All Forms of Harassment (from Legal Briefs™)

Failing to Prevent All Forms of Harassment (from Legal Briefs™)

The consequences of not preventing workplace harassment are just too detrimental. This short video outlines those very consequences of failing to prevent harassment and discrimination.

Video Vignettes Ethics & Compliance, Leadership Management, Compliance, Harassment Prevention, Professionalism

Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Follow-Up/Oral & Written Warning (from FOSA™ Documenting Discipline)

Progressive discipline - combined with the FOSA™ process - is a great way steer employees and direct reports back to what you (and the organization) expect from them. This video provides more details on the follow-up and written warning parts of the process.

Video Vignettes Ethics & Compliance, Leadership Management, Coaching & Mentoring, Employee Documentation, Successfully Leading Others, Problem Resolution

GET OUT Action (from The 3-OUT Approach to Workplace Safety)

GET OUT Action (from The 3-OUT Approach to Workplace Safety)

You are the true first responder. Your proper or improper response is going to determine success or failure. So, take the lead and if you can safely escape the area, take yourself and those around you and GET OUT ---far away from the danger — THEN call 911.

Video Vignettes Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness

Gina's Fan (Employees)

Gina's Fan (Employees)

Vignette shows co-worker sending email communications with sexually suggestive comments, requests, jokes, or internet links to sexually suggestive sites - creating a hostile work environment.

Video Vignettes Ethics & Compliance Sexual Harassment, Harassment Prevention

Harassment & Responsibilities of Supervisors/Managers

Harassment & Responsibilities of Supervisors/Managers

Responsibilities of supervisors and managers to investigate all complaints.

Video Vignettes Ethics & Compliance Harassment Prevention, Communication, Compliance, Management, Professionalism