Complete Video Library (1219 Assets / 6199 Resources)

  • Build Trust
    #381 ID:381

    Building positive relationships by building trust

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)
    #382 ID:1475

    Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

    Video Vignettes Personal Performance Conflict Resolution, Change, Communication, Interpersonal Skills

  • Cell Phones, Pagers, Etc.
    #383 ID:434

    Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

  • Challenging & Giving Opportunities
    #384 ID:1882

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    Video Vignettes Leadership Management, Leadership, Assessing Performance

  • Challenging a Learning Point
    #385 ID:433

    Handling an objection to a key content point during a training session.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism, Effective Training

  • Change Is Not in My Vocabulary
    #386 ID:45

    Dealing with a coworker who is resistant to change.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • Change Is Not in My Vocabulary (Healthcare)
    #387 ID:2122

    Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

    Video Vignettes Leadership, Personal Performance Change, Communication, Management, Coaching & Mentoring, Leading, Personal Improvement, Emotional Intelligence

  • Change Is Not in My Vocabulary...
    #388 ID:2118

    Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

    Video Vignettes Leadership, Personal Performance Change, Communication, Leadership, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence

  • Clarify Actions and Outcomes
    #389 ID:441

    Explanation of the probing strategy of clarifying actions and outcomes

    Video Vignettes Leadership Management, Communication, Leadership, Professionalism

  • Clarify Change (Resolution)
    #390 ID:457

    Using clarification techniques to feel comfortable with a change in process

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • Clarify Change (Situation Set-up)
    #391 ID:407

    Using clarification techniques to feel comfortable with a change in process.

    Video Vignettes Personal Performance Change, Communication, Leadership, Professionalism

  • Clarify Goals and Identify Concerns
    #392 ID:19

    The importance of knowing what you want to achieve in order to solve problems.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

  • Coaching Is Being Specific
    #393 ID:69

    Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

    Video Vignettes Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Professionalism

  • Coaching Moment 1 (Sales Coaching)
    #394 ID:602

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    Video Vignettes Personal Performance Sales & Service, Sales, Interpersonal Skills

  • Coaching Moment 2 (Sales Coaching)
    #395 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Commit to Change (Dramatic)
    #396 ID:260

    Dealing with the changes related to relocation; the importance of making a commitment to change.

    Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

  • Commit to Change (Situation Set-up)
    #397 ID:411

    This situation discusses the importance of gaining commitment for a change.

    Video Vignettes Personal Performance Change, Interpersonal Skills, Leadership, Professionalism

  • Common ADA Question About Determining Qualifications
    #398 ID:191

    Answers the question,"Do you have to put a disabled candidate at the top of the hiring list even if they are not qualified for the job?"

    Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

  • Common ADA Question About Performance Issues
    #399 ID:193

    Answers the question,"How can a manager deal with performance issues when it comes to someone who is covered by the ADA?"

    Video Vignettes Ethics & Compliance Management, Compliance, Professionalism

  • Common ADA Question About Reasonable Accommodation
    #400 ID:192

    Answers the question,"What constitutes a 'reasonable accommodation' for someone who is covered under the ADA?"

    Video Vignettes Ethics & Compliance Management, Compliance, Professionalism