Complete TAG® Library (1972 Assets / 6019 Components)

  • Got Respect?™ The Gender Difference
    #1181 ID:1471

    This eLearning course focuses on the common, everyday interactions between men and women in the workplace and the importance of creating an environment that is respectful to both genders. By the end of this module, you will be able to identify the impact your actions and behaviors have on others and the importance of personal responsibility in promoting respect in the workplace.

    eLearning - LearningBytes® Leadership, Personal Performance Respect, Communication, Interpersonal Skills, Professionalism, Collaboration Foundational 15 Minutes

  • Got Respect?™ The Respectful Workplace
    #1182 ID:1501

    In today’s diverse workplace, good interpersonal skills are needed to maximize productivity and minimize misunderstandings. We gain by treating others with respect and building good rapport with our co-workers. After completing this course, you will have a greater understanding of respect and its impact in the workplace.

    eLearning - LearningBytes® Leadership, Personal Performance Diversity, Communication, Interpersonal Skills, Management, Professionalism, Respect Foundational 13 Minutes

  • Got Respect?™ Understanding Exclusive Behaviors
    #1183 ID:1780

    A sense of belonging is a natural, basic need. By the end of this module, you will be able to identify and understand exclusive behaviors and the effects they have on the work environment.

    eLearning - LearningBytes® Personal Performance Inclusion & Equity, Communication, Diversity, Respect, Teamwork Foundational 14 Minutes

  • Got Respect?™ Unintended Exclusive Behaviors
    #1184 ID:1473

    A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.

    eLearning - LearningBytes® Leadership, Personal Performance Inclusion & Equity, Communication, Diversity, Respect, Teamwork Foundational 12 Minutes

  • Got Sales?™ Account Development
    #1185 ID:1969

    Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 22 Minutes

  • Got Sales?™ Closing
    #1186 ID:1658

    After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 25 Minutes

  • Got Sales?™ Communication
    #1187 ID:1689

    Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

    eLearning - LearningBytes® Personal Performance Communication & Influencing, Sales, Sales & Service, Customer Service Foundational 25 Minutes

  • Got Sales?™ Consultative Selling
    #1188 ID:1654

    In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 20 Minutes

  • Got Sales?™ Continuous Learning
    #1189 ID:1734

    Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.

    eLearning - LearningBytes® Personal Performance Personal Improvement, Sales, Sales & Service, Professionalism, Selling Foundational 25 Minutes

  • Got Sales?™ Cross-Selling and Up-Selling
    #1190 ID:1663

    Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 25 Minutes

  • Got Sales?™ Customer Business Understanding
    #1191 ID:1644

    Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes

  • Got Sales?™ Customer Care
    #1192 ID:1705

    Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes

  • Got Sales?™ Handling Objections
    #1193 ID:1697

    Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Interpersonal Skills, Selling Foundational 25 Minutes

  • Got Sales?™ Opportunity Generation
    #1194 ID:1968

    Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 18 Minutes

  • Got Sales?™ Outbound Telephone Selling Techniques
    #1195 ID:1972

    Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 22 Minutes

  • Got Sales?™ Product and Solution Understanding
    #1196 ID:1971

    Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. It also includes understanding how customers use your solutions within a variety of applications.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 20 Minutes

  • Got Sales?™ Qualifying
    #1197 ID:1643

    Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.

    eLearning - LearningBytes® Personal Performance Selling, Sales, Sales & Service Foundational 25 Minutes

  • Got Sales?™ Relationship Development
    #1198 ID:1647

    Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 20 Minutes25

  • Got Sales?™ Sales Opportunity Management
    #1199 ID:1974

    Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 22 Minutes

  • Got Sales?™ System Proficiency
    #1200 ID:1970

    Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Selling, Customer Service Foundational 18 Minutes