Search TAG® Library (103 Assets Found)
- #61 ID:711
Enforce zero-tolerance policies with fairness and respect. Although most zero-tolerance policies seem pretty clear, when the human dynamic is added to the equation, the solution may no longer be so clear cut. This makes the manager’s job of enforcing the policy much more challenging. This course is designed to show how to enforce zero-tolerance situations at work while maintaining fairness, equity and respect for all employees.
eLearning - Classic Diversity, Inclusion & Respect Diversity, Communication, Harassment, Leadership, Professionalism, Culture Commitment, Conflict Resolution, Communication & Influencing Intermediate 30 - 45 minutes
- #62 ID:698
Let’s T.A.L.K.™ is designed to assist managers and supervisors in dealing with difficult performance appraisal situations. The performance appraisal process is part of an ongoing, year-round process of giving constant feedback and support, making sure people know what is expected and setting goals for the future.
eLearning - Classic Leadership Assessing Performance, Communication, Interpersonal Skills, Leadership, Management, Conflict Resolution Intermediate 40 Minutes
- #63 ID:708
As a healthcare employee, you face situations every day where you have some real choices to make. And it’s important that you understand your responsibilities in those situations and then make the right decisions. This course is designed to help you learn how to do the right thing, for the right reasons, in the right way.
eLearning - Classic Ethics & Compliance Ethics, Change, Compliance, Leadership, Professionalism Foundational 30 - 45 minutes
- #64 ID:707
Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.
eLearning - Classic Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service Foundational 30 - 45 minutes
- #65 ID:1070
A compelling eLearning course that investigates and addresses diversity and inclusion within the healthcare industry.
eLearning - Classic Diversity, Inclusion & Respect Diversity, Professionalism, Inclusion, Respect, Onboarding, Cultural Competency Foundational 30 Minutes
- #66 ID:782
Eliminate negativity by dealing effectively with difficult attitudes. Bad Apples will provide you with a clear, easy-to-use model that will help you think things through to deal with negative attitudes. This course walks you through five scenarios, which demonstrate negativity problems and how to deal with them to improve results.
eLearning - Classic Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration Foundational 40 Minutes
- #67 ID:1515
Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.
eLearning - Classic Leadership Conflict Resolution, Communication, Interpersonal Skills, Professionalism Intermediate 20 Minutes
- #68 ID:1081
Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This new eLearning course geared towards managers helps learners quickly understand and respond change in the workplace via the ACTION model.
eLearning - Classic Personal Performance Change, Management Intermediate 30 Minutes
- #69 ID:697
Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.
eLearning - Classic Personal Performance Interpersonal Skills, Communication, Diversity, Management, Professionalism, Inclusion, Respect Foundational 30 - 45 minutes
- #70 ID:1554
“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.
eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 25 Minutes
- #71 ID:674
Diversity is about understanding the unique characteristics of the various groups that make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). The paradox of diversity is that sometimes people may have to be treated differently in order to be treated fairly. F.A.I.R. in Action is designed to help you recognize and respond to those similarities and differences and understand what diversity really is and when it matters most in the workplace.
eLearning - Classic Diversity, Inclusion & Respect Inclusion, Communication, Compliance, Diversity, Interpersonal Skills, Leadership, Unconscious / Hidden Bias, Micro-Inequities Foundational 30 - 45 minutes
- #72 ID:793
Turn ineffective meetings into highly productive sessions! Fearless Facilitators expertly foster participation and make any group session more productive.
eLearning - Classic Leadership, Personal Performance Communication, Communication, Interpersonal Skills, Leadership, Professionalism, Communication & Influencing, Onboarding Intermediate
- #73 ID:796
Exemplary facilitators are fearless because they prepare thoroughly for training sessions, are organized to the minutest detail, respect the experiences of adult learners, attend to various learning styles, and masterfully draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.
eLearning - Classic Leadership, Personal Performance Effective Training, Interpersonal Skills, Leadership, Professionalism Intermediate 35 Minutes
- #74 ID:675
Minimize conflict and strengthen collaboration among all generations! This new course is designed to prepare you for working with generational differences in real-world situations. Every organization in the United States is experiencing a new set of workplace dynamics based upon the phenomenon of four generations working together—either in its own workplace or in its client, customer and supplier base.
eLearning - Classic Diversity, Inclusion & Respect Diversity, Communication, Compliance, Interpersonal Skills, Management, Professionalism, Generational Challenges Foundational 30 - 45 minutes
- #75 ID:1649
This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills. Developed in collaboration with Dr. Paul Green, a leading industrial psychologist and behavioral-based interviewing expert, this course enables participants to identify their personal probing style and then practice five effective probing strategies.
eLearning - Classic Leadership Interviewing, Leadership, Professionalism, Hiring & Recruiting Advanced 30 Minutes
- #76 ID:704
Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.
eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes
- #77 ID:788
25,000 employees can't be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this course helps managers and supervisors consider the impact—positive and negative—that their management styles have on employees. It's a refreshing and honest look at the relationship between employees and managers.
eLearning - Classic Leadership Leadership, Change, Communication, Professionalism Foundational 10 Minutes
- #78 ID:1068
This new eLearning course gives you easy-to-use tools you need to begin improving your personal productivity - including how to avoid time wasters!
eLearning - Classic Personal Performance Personal Improvement, Communication, Professionalism Foundational 25 - 30 Minutes
- #79 ID:688
As managers, we make decisions every day that impact the lives of the people who work for us. We have an obligation to make sure those decisions don’t result in a lawsuit. This is a lot of responsibility for managers. This updated eLearning course can help you put the legalities of management into perspective and keep your organization out of the courtroom.
eLearning - Classic Ethics & Compliance, Leadership Management, Communication, Compliance, Diversity, Harassment, Interpersonal Skills, Professionalism, Inclusion, Respect Foundational 40 Minutes
- #80 ID:689
Discipline and termination are critical business issues managers deal with regularly, though not always effectively. Through plain-speak language and practical examples, this course demonstrates protocol and procedures to follow for legal compliance and successful decision making.
eLearning - Classic Ethics & Compliance, Leadership Management, Compliance, Professionalism Intermediate 30 - 45 minutes