Search Video Library (92 Assets Found)

Results for Keywords: sales

  • Sales Series: Win the S.A.L.E.™ for Sales Professionals

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #1 ID:593 Topic: Sales & Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • Sales Series: Coach the S.A.L.E.™ for Sales Managers

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    #2 ID:591 Topic: Sales & Service Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Sales Series: Support the S.A.L.E.™ for Service and Support Professionals

    Designed for service and support professionals! This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    #3 ID:592 Topic: Sales & Service Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • Analyze Needs (Sales Process)

    Reviews how to best analyze the needs of a client during the sales process.

    #4 ID:610 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Coaching Moment 1 (Sales Coaching)

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    #5 ID:602 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Interpersonal Skills Closed Captioned
  • Coaching Moment 2 (Sales Coaching)

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    #6 ID:603 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Establish Commitment (Sales Process)

    Discusses how to gain commitment from a client during a sales interaction.

    #7 ID:612 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales
  • Link to Solutions (Sales Process)

    Reviews how to best link a client's needs with solutions.

    #8 ID:611 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Sales Made Simple™ - Advanced Level Sales

    Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #9 ID:1686 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Can't Get Past Voice Mail

    A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"

    #10 ID:1661 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Coaching & Mentoring, Selling
  • Sales Made Simple™ - Complete Series

    Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #11 ID:1664 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Entry Level Sales

    Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #12 ID:1684 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Sales Made Simple™ - Intermediate Level Sales

    As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    #13 ID:1685 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Selling Closed Captioned
  • Discussion Card: Multicultural Sales

    Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    #14 ID:2111 Topic: Sales & Service Learning Path: Diversity, Inclusion & Respect Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Inclusion & Equity, Respect
  • S.A.L.E.™: Supporting the Sales Process - Program Introduction

    Opening montage/introduction of Supporting the Sale program.

    #15 ID:594 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • S.A.L.E.™: Supporting the Sales Process - Program Conclusion

    Summary and conclusion of the Supporting the Sale program.

    #16 ID:595 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • SMART-START™ Sales Truths

    A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

    #17 ID:499 Topic: Sales & Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism
  • SME Bytes™ - Tips on Professional Sales Training
    #18 ID:1158 Topic: Sales & Service Learning Path: Personal Performance Type: TrainerTALK™ Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism
  • SME Bytes™ - Tips on Sales Coaching Training
    #19 ID:1126 Topic: Sales & Service Learning Path: Leadership Type: TrainerTALK™ Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • SME Bytes™ - Tips on Sales Support Training
    #20 ID:1154 Topic: Sales & Service Learning Paths: Leadership, Personal Performance Type: TrainerTALK™ Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism
  • These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

    #21 ID:2290 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Customer Service, Personal Improvement Closed Captioned
  • Winning the S.A.L.E.™ - An Example

    A practical example of the steps involved in the S.A.L.E. process.

    #22 ID:613 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales
  • Are You Going to Get That?

    How to best handle phone calls while also helping another customer in person.

    #23 ID:110 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned
  • Let Me Make Myself Perfectly Clear

    Meeting a customer's needs without going against company policy.

    #24 ID:116 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Recognize Opportunities

    Helping a sales staff member recognize sales opportunities.

    #25 ID:606 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities (Example 1)

    An example of how sales team members can practice skills to recognize sales opportunities.

    #26 ID:607 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities (Example 2)

    An example of how sales team members can practice skills to recognize sales opportunities.

    #27 ID:608 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Resolving Problems

    Helping a sales team member resolve an issue.

    #28 ID:604 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales, Problem Resolution Closed Captioned
  • Resolving Problems (Example 1)

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    #29 ID:605 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales, Problem Resolution Closed Captioned
  • Set the Stage

    Discusses how to successfully prepare for a sales call.

    #30 ID:609 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Coaching for S.A.L.E.™ Success: Program Introduction

    Program opening/set the stage for Coaching for S.A.L.E. Success.

    #31 ID:596 Topic: Sales & Service Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Coaching & Mentoring Closed Captioned
  • Win the S.A.L.E.™: One Step at a Time - Program Introduction

    Program opening/sets the stage for One Step at a Time.

    #32 ID:600 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Win the S.A.L.E.™: Putting It All Together - Program Introduction

    Program opening/sets the scene for Putting It All Together.

    #33 ID:598 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Coaching for S.A.L.E.™ Success: Program Conclusion

    Program summary for Coaching for S.A.L.E. Success.

    #34 ID:597 Topic: Sales & Service Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Coaching & Mentoring Closed Captioned
  • Win the S.A.L.E.™: One Step at a Time - Program Conclusion

    Conclusion for the One Step at a Time program.

    #35 ID:601 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Win the S.A.L.E.™: Putting It All Together - Program Conclusion

    Summary/closing for the Putting It All Together program.

    #36 ID:599 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • The Oh Series™ Ethics & Transparency

    When it comes to price fixing, bid rotation, bribery... your organization has specific policies prohibiting these illegal behaviors. In this program, we'll look at some examples of Sherman Act/DOJ-related ethical situations that can make a person say “OH?...”

    #37 ID:2016 Topic: Ethics Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Sales, Professionalism, Culture Commitment Closed Captioned
  • A.C.E. It!™ How to Solve Tough Workplace Problems

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    #38 ID:24 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    #39 ID:17 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #40 ID:72 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Sales & Service, Professionalism Closed Captioned
  • All for One and One for All

    An example of work team conflict: two teams working through differences to make progress toward a common goal.

    #41 ID:76 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Sales, Professionalism, Selling Closed Captioned
  • Ask Fact and Feeling Questions

    Asking questions to understand a problem

    #42 ID:18 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Evaluate Options and Select a Workable Solution

    How to best evaluate solution-based options.

    #43 ID:20 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Life is a Series of Presentation - Introduction

    Introduces the concept that life is a series of presentations.

    #44 ID:218 Topic: Communication Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • I Can A.C.E. That Problem

    Review and reinforce the A.C.E. It!™ problem-solving model.

    #45 ID:23 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • The Business Trip

    Ethical use of an expense account

    #46 ID:654 Topic: Ethics Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Sales & Service, Professionalism
  • SMART-START™ Government Pride: Serving in the Public Sector

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    #47 ID:575 Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Sales & Service
  • SME Bytes™ - Tips on Solving Workplace Problems
    #48 ID:1098 Topic: Interpersonal Skills Learning Path: Leadership Type: TrainerTALK™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Leadership, Sales & Service
  • Glad I Could Help: Real Customer Service Situations for Discussion

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    #49 ID:119 Topic: Customer Service Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Bad Apples™: How to Deal with Difficult Attitudes

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    #50 ID:48 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding Closed Captioned
  • Whale Done!: The Power of Positive Relationships™

    Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

    #51 ID:385 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Office & General, Government Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done!™ in Action

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    #52 ID:589 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service Closed Captioned
  • Accentuate the Positive

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships

    #53 ID:382 Topic: Leadership Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Build Trust

    Building positive relationships by building trust

    #54 ID:381 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Guess What I Heard

    The negative impact of passing along gossip and rumors about coworkers

    #55 ID:415 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • I Just Don't Fit In...

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    #56 ID:416 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • It's a Policy Thing

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    #57 ID:117 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirect

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    #58 ID:383 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection and the Five Steps Explained

    Explains how to refocus attention and energy on desirable behavior

    #59 ID:387 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Coworker

    How using positive redirection with a coworker improves relationships and performance

    #60 ID:388 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Team Member

    How using positive redirection with a team member improves relationships and productivity

    #61 ID:389 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With an Employee

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    #62 ID:390 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Shamu Special

    Review of the power of positive relationships

    #63 ID:395 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Take Another Look

    Do we consider what impact the judgments we make have on morale, relationships, even careers of others? This video is a powerful tool for understanding the impact of hidden biases and stereotypes.

    #64 ID:414 Topic: Unconscious / Hidden Bias Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    #65 ID:391 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance

    #66 ID:394 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #67 ID:392 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To an Individual

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    #68 ID:393 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Why Did I Push All Those Buttons?

    Dealing with a customer frustrated by an automated phone system.

    #69 ID:111 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You Promised It Would Be Here Today

    Dealing with a customer whose expectations for timely delivery have not been met.

    #70 ID:112 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #71 ID:114 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! - Program Introduction/Ken Blanchard Introduces the Concepts

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships

    #72 ID:380 Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy in Action: Build Trust,Accentuat

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit

    #73 ID:386 Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! - Program Conclusion/Building Relationships to Get Positive Results

    Review of Whale Done! approach; building relationships to get positive results

    #74 ID:384 Topic: Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! - Lapel Pins (10 pack)

    Great as a training take away or reinforcement of the Whale Done!

    #75 ID:534 Topic: Leadership Learning Path: Leadership Type: Tools & Take Aways Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
  • SMART-START™ Coaching: It Takes Work!

    This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.

    #76 ID:501 Topic: Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Management, Sales & Service, Professionalism
  • SME Bytes™ - Tips on Effective Presentations Training
    #77 ID:1148 Topic: Communication Learning Path: Personal Performance Type: TrainerTALK™ Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism
  • Whale Done! - Trainer TALK
    #78 ID:1157 Topic: Leadership Learning Path: Leadership Type: TrainerTALK™ Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
  • She's Just a Kid

    Workplace stereotyping based on age.

    #79 ID:417 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias Closed Captioned
  • The Oh Series™ Everyday Ethics: Divide and Conquer

    Dividing up a sales territory to keep a competitor out of the bidding process is an example of an illegal bidding practice known as market division. This practice usually results in higher bid prices - hurting competition and consumers.

    #80 ID:1765 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • This Needs to Go Out Today

    Offering internal customers solutions when their needs have not been met.

    #81 ID:113 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Where Are the Drop Cloths?

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    #82 ID:115 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Glad I Could Help - Opening Montage/Service Attitude Introduced

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    #83 ID:108 Topic: Customer Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Glad I Could Help - Program Conclusion/Summary/Review

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    #84 ID:118 Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Johnny the Bagger® - Final Thought

    How to provide service from the heart

    #85 ID:405 Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service
  • The Oh Series™ Everyday Ethics: It's Expected

    While bribery may be more commonly accepted in some countries, people who work for U.S. companies and organizations are expected to adhere to U.S. anti-bribery laws regardless of the country in which they’re doing business.

    #86 ID:1774 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: The Only Game In Town

    Forcing a customer to pay higher prices is known as price fixing by reducing supply. A price fixing conspiracy to reduce inventory in order to raise prices hurts the company and ultimately the customers - who end up paying higher prices.

    #87 ID:1769 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: The Win-Win Offer

    When competitors agree to inflate pricing or include unreasonable special terms in a bid resulting in the other company having a better shot at getting the contract, customers lose and reputations are damaged.

    #88 ID:1770 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: Around and Around We Go

    Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.

    #89 ID:1762 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • The Oh Series™ Everyday Ethics: I Take Care of My Friends

    When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.

    #90 ID:1771 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism, Discussion Trigger, Onboarding Closed Captioned
  • Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? Equip employees to make the right choices in tough ethical situations.

    #91 ID:38 Topic: Ethics Learning Path: Ethics & Compliance Type: Off-The-Shelf Video Program (ILT) Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Onboarding Closed Captioned
  • When we think about other people, we need to be aware of how bias may come into play. This is particularly true when the same behavior is seen as positive or negative depending on the gender of the other person. As we think about how to put awareness into action, we must watch the words we use to describe others and strive to be fair and equitable in our descriptions.

    #92 ID:2382 Topic: Inclusion & Equity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Respect Closed Captioned