Search TAG® Library (143 Assets Found)

Results for Keywords: sales Topic: Sales

  • Tailor Your Presentation

    How to tailor a message to get your point across

    #81 ID:224 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Take Another Look

    Do we consider what impact the judgments we make have on morale, relationships, even careers of others? This video is a powerful tool for understanding the impact of hidden biases and stereotypes.

    #82 ID:414 Topic: Unconscious / Hidden Bias Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect Closed Captioned
  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #83 ID:72 Topic: Leadership Learning Path: Leadership Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Sales & Service, Professionalism Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    #84 ID:391 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #85 ID:392 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Retail Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To an Individual

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    #86 ID:393 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Why Did I Push All Those Buttons?

    Dealing with a customer frustrated by an automated phone system.

    #87 ID:111 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You Promised It Would Be Here Today

    Dealing with a customer whose expectations for timely delivery have not been met.

    #88 ID:112 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #89 ID:114 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • A.C.E. It!™: How to Solve Tough Workplace Problems

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    #90 ID:707 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Course Level: Foundational Seat Time: 30 - 45 minutes
  • Glad I Could Help: Real Customer Service Situations for Discussion™

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    #91 ID:704 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Life IS a Series of Presentations™: Inspire, Inform & Influence. Anytime, Anywhere.

    The process of transmitting information from one mind to the minds of others is a very complex process. This course simplifies the process through the P.O.I.N.T. model. The model prescribes a series of steps to follow that enable participants to inspire, inform and influence others confidently and persuasively.

    #92 ID:706 Topic: Communication Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism, Communication & Influencing Course Level: Foundational Seat Time: 30 - 45 minutes
  • TrainingBriefs™ Behaviors to Improve Customer Service

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    #93 ID:2021 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Diffusing Customer Emotions

    New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

    #94 ID:2033 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Ethical Dilemma - Insider Information

    New Micro-Learning! In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid. As you complete this course, ask yourself “would I know what to do in this situation?”

    #95 ID:2008 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Compliance, Sales, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Ethical Dilemma - Spreading Rumors

    New Micro-Learning! You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do in this situation?

    #96 ID:2015 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Compliance, Sales, Professionalism, Learning Reinforcement Course Level: Foundational Seat Time: 5 Minutes
  • Got Leadership?™ Ethical Selling

    Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

    #97 ID:1576 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Leadership, Sales & Service, Professionalism, Selling Course Level: Intermediate Seat Time: 10 Minutes
  • Got Performance?™ Diffusing Customer Emotions

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    #98 ID:1500 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes
  • Got Performance?™ When Policies and Service Collide

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    #99 ID:1424 Topic: Customer Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Sales & Service, Professionalism Course Level: Intermediate Seat Time: 14 Minutes
  • I Can A.C.E. That Problem

    Review and reinforce the A.C.E. It!™ problem-solving model.

    #100 ID:23 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned