Search Video Library (92 Assets Found)

Results for Keywords: sales

  • Sales Series: Win the S.A.L.E.™ for Sales Professionals
    #1 ID:593

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    Off-The-Shelf Video Program (ILT) Personal Performance Sales & Service, Communication, Professionalism

  • Sales Series: Coach the S.A.L.E.™ for Sales Managers
    #2 ID:591

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    Off-The-Shelf Video Program (ILT) Leadership Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Sales Series: Support the S.A.L.E.™ for Service and Support Professionals
    #3 ID:592

    Designed for service and support professionals! This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    Off-The-Shelf Video Program (ILT) Leadership Sales & Service, Communication, Professionalism

  • Analyze Needs (Sales Process)
    #4 ID:610

    Reviews how to best analyze the needs of a client during the sales process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Coaching Moment 1 (Sales Coaching)
    #5 ID:602

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    Video Vignettes Personal Performance Sales & Service, Sales, Interpersonal Skills

  • Coaching Moment 2 (Sales Coaching)
    #6 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Establish Commitment (Sales Process)
    #7 ID:612

    Discusses how to gain commitment from a client during a sales interaction.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Link to Solutions (Sales Process)
    #8 ID:611

    Reviews how to best link a client's needs with solutions.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Sales Made Simple™ - Advanced Level Sales
    #9 ID:1686

    Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Can't Get Past Voice Mail
    #10 ID:1661

    A salesperson asks our sales expert (Skip Normand) a common problem (especially for new sales people): "I can’t get past the voicemail system. If you don’t have a name or direct extension number, you’re out of luck. Got any suggestions?"

    Video Vignettes Personal Performance Sales & Service, Sales, Coaching & Mentoring, Selling

  • Sales Made Simple™ - Complete Series
    #11 ID:1664

    Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Entry Level Sales
    #12 ID:1684

    Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Intermediate Level Sales
    #13 ID:1685

    As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Discussion Card: Multicultural Sales
    #14 ID:2111

    Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Inclusion & Respect Sales & Service, Diversity, Inclusion & Equity, Respect

  • S.A.L.E.™: Supporting the Sales Process - Program Introduction
    #15 ID:594

    Opening montage/introduction of Supporting the Sale program.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • S.A.L.E.™: Supporting the Sales Process - Program Conclusion
    #16 ID:595

    Summary and conclusion of the Supporting the Sale program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • SMART-START™ Sales Truths
    #17 ID:499

    A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

    Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

  • SME Bytes™ - Tips on Professional Sales Training
    #18 ID:1158

    TrainerTALK™ Personal Performance Sales & Service, Communication, Professionalism

  • SME Bytes™ - Tips on Sales Coaching Training
    #19 ID:1126

    TrainerTALK™ Leadership Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • SME Bytes™ - Tips on Sales Support Training
    #20 ID:1154

    TrainerTALK™ Leadership, Personal Performance Sales & Service, Communication, Professionalism

  • Your Path to Success™ Serving Others
    #21 ID:2290

    These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

    Video Vignettes Personal Performance Sales & Service, Communication, Professionalism, Customer Service, Personal Improvement

    New Asset

  • Winning the S.A.L.E.™ - An Example
    #22 ID:613

    A practical example of the steps involved in the S.A.L.E. process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Are You Going to Get That?
    #23 ID:110

    How to best handle phone calls while also helping another customer in person.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Let Me Make Myself Perfectly Clear
    #24 ID:116

    Meeting a customer's needs without going against company policy.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Recognize Opportunities
    #25 ID:606

    Helping a sales staff member recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities (Example 1)
    #26 ID:607

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities (Example 2)
    #27 ID:608

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Resolving Problems
    #28 ID:604

    Helping a sales team member resolve an issue.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Resolving Problems (Example 1)
    #29 ID:605

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Set the Stage
    #30 ID:609

    Discusses how to successfully prepare for a sales call.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Coaching for S.A.L.E.™ Success: Program Introduction
    #31 ID:596

    Program opening/set the stage for Coaching for S.A.L.E. Success.

    Video Introduction Leadership Sales & Service, Interpersonal Skills, Coaching & Mentoring

  • Win the S.A.L.E.™: One Step at a Time - Program Introduction
    #32 ID:600

    Program opening/sets the stage for One Step at a Time.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Win the S.A.L.E.™: Putting It All Together - Program Introduction
    #33 ID:598

    Program opening/sets the scene for Putting It All Together.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Coaching for S.A.L.E.™ Success: Program Conclusion
    #34 ID:597

    Program summary for Coaching for S.A.L.E. Success.

    Video Summary Leadership Sales & Service, Communication, Interpersonal Skills, Coaching & Mentoring

  • Win the S.A.L.E.™: One Step at a Time - Program Conclusion
    #35 ID:601

    Conclusion for the One Step at a Time program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Win the S.A.L.E.™: Putting It All Together - Program Conclusion
    #36 ID:599

    Summary/closing for the Putting It All Together program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • The Oh Series™ Ethics & Transparency
    #37 ID:2016

    When it comes to price fixing, bid rotation, bribery... your organization has specific policies prohibiting these illegal behaviors. In this program, we'll look at some examples of Sherman Act/DOJ-related ethical situations that can make a person say “OH?...”

    Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics, Sales, Professionalism, Culture Commitment

  • A.C.E. It!™ How to Solve Tough Workplace Problems
    #38 ID:24

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps
    #39 ID:17

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #40 ID:72

    Equip new and developing managers with must-have coaching skills.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Change, Communication, Sales & Service, Professionalism

  • All for One and One for All
    #41 ID:76

    An example of work team conflict: two teams working through differences to make progress toward a common goal.

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Sales, Professionalism, Selling

  • Ask Fact and Feeling Questions
    #42 ID:18

    Asking questions to understand a problem

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Evaluate Options and Select a Workable Solution
    #43 ID:20

    How to best evaluate solution-based options.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Life is a Series of Presentation - Introduction
    #44 ID:218

    Introduces the concept that life is a series of presentations.

    Video Introduction Personal Performance Communication, Interpersonal Skills, Sales & Service, Professionalism

  • I Can A.C.E. That Problem
    #45 ID:23

    Review and reinforce the A.C.E. It!™ problem-solving model.

    Video Summary Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Business Trip
    #46 ID:654

    Ethical use of an expense account

    Case Studies Ethics & Compliance Ethics, Compliance, Sales & Service, Professionalism

  • SMART-START™ Government Pride: Serving in the Public Sector
    #47 ID:575

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    Meeting Openers Personal Performance Motivation, Leadership, Sales & Service

  • SME Bytes™ - Tips on Solving Workplace Problems
    #48 ID:1098

    TrainerTALK™ Leadership Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Glad I Could Help: Real Customer Service Situations for Discussion
    #49 ID:119

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Bad Apples™: How to Deal with Difficult Attitudes
    #50 ID:48

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding

  • Whale Done!: The Power of Positive Relationships™
    #51 ID:385

    Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done!™ in Action
    #52 ID:589

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service

  • Accentuate the Positive
    #53 ID:382

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships

    Video Vignettes Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Build Trust
    #54 ID:381

    Building positive relationships by building trust

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Guess What I Heard
    #55 ID:415

    The negative impact of passing along gossip and rumors about coworkers

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect

  • I Just Don't Fit In...
    #56 ID:416

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect

  • It's a Policy Thing
    #57 ID:117

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirect
    #58 ID:383

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection and the Five Steps Explained
    #59 ID:387

    Explains how to refocus attention and energy on desirable behavior

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With a Coworker
    #60 ID:388

    How using positive redirection with a coworker improves relationships and performance

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With a Team Member
    #61 ID:389

    How using positive redirection with a team member improves relationships and productivity

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With an Employee
    #62 ID:390

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Shamu Special
    #63 ID:395

    Review of the power of positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Take Another Look
    #64 ID:414

    Do we consider what impact the judgments we make have on morale, relationships, even careers of others? This video is a powerful tool for understanding the impact of hidden biases and stereotypes.

    Video Vignettes Diversity, Inclusion & Respect Unconscious / Hidden Bias, Diversity, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect

  • Whale Done! Response and the Four Steps Defined
    #65 ID:391

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To a Manager
    #66 ID:394

    How using specific language to describe a job well done encourages management performance

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! To a Work Team
    #67 ID:392

    Explains the positive impact a Whale Done! approach has on a work team.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To an Individual
    #68 ID:393

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Why Did I Push All Those Buttons?
    #69 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #70 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #71 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! - Program Introduction/Ken Blanchard Introduces the Concepts
    #72 ID:380

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy in Action: Build Trust,Accentuat
    #73 ID:386

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Program Conclusion/Building Relationships to Get Positive Results
    #74 ID:384

    Review of Whale Done! approach; building relationships to get positive results

    Video Summary Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Lapel Pins (10 pack)
    #75 ID:534

    Great as a training take away or reinforcement of the Whale Done!

    Tools & Take Aways Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • SMART-START™ Coaching: It Takes Work!
    #76 ID:501

    This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.

    Meeting Openers Leadership Leadership, Change, Communication, Interpersonal Skills, Management, Sales & Service, Professionalism

  • SME Bytes™ - Tips on Effective Presentations Training
    #77 ID:1148

    TrainerTALK™ Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Trainer TALK
    #78 ID:1157

    TrainerTALK™ Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • She's Just a Kid
    #79 ID:417

    Workplace stereotyping based on age.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias

  • The Oh Series™ Everyday Ethics: Divide and Conquer
    #80 ID:1765

    Dividing up a sales territory to keep a competitor out of the bidding process is an example of an illegal bidding practice known as market division. This practice usually results in higher bid prices - hurting competition and consumers.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • This Needs to Go Out Today
    #81 ID:113

    Offering internal customers solutions when their needs have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Where Are the Drop Cloths?
    #82 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Glad I Could Help - Opening Montage/Service Attitude Introduced
    #83 ID:108

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    Video Introduction Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Glad I Could Help - Program Conclusion/Summary/Review
    #84 ID:118

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    Video Summary Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Johnny the Bagger® - Final Thought
    #85 ID:405

    How to provide service from the heart

    Video Summary Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service

  • The Oh Series™ Everyday Ethics: It's Expected
    #86 ID:1774

    While bribery may be more commonly accepted in some countries, people who work for U.S. companies and organizations are expected to adhere to U.S. anti-bribery laws regardless of the country in which they’re doing business.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: The Only Game In Town
    #87 ID:1769

    Forcing a customer to pay higher prices is known as price fixing by reducing supply. A price fixing conspiracy to reduce inventory in order to raise prices hurts the company and ultimately the customers - who end up paying higher prices.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: The Win-Win Offer
    #88 ID:1770

    When competitors agree to inflate pricing or include unreasonable special terms in a bid resulting in the other company having a better shot at getting the contract, customers lose and reputations are damaged.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: Around and Around We Go
    #89 ID:1762

    Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: I Take Care of My Friends
    #90 ID:1771

    When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • A.C.T. with Integrity™: Real Situations for Discussion
    #91 ID:38

    Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? Equip employees to make the right choices in tough ethical situations.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Onboarding

  • Everyday Diversity™ The Assertive Salesperson
    #92 ID:2382

    When we think about other people, we need to be aware of how bias may come into play. This is particularly true when the same behavior is seen as positive or negative depending on the gender of the other person. As we think about how to put awareness into action, we must watch the words we use to describe others and strive to be fair and equitable in our descriptions.

    Video Vignettes Diversity, Inclusion & Respect Inclusion & Equity, Diversity, Respect

    New Asset