Search Video Library (30 Assets Found)

Results for Keywords: customer service

  • Johnny the Bagger® A True Story of Customer Service™
    #1 ID:140

    Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Motivation, Interpersonal Skills

  • Customer Service Is...™
    #2 ID:2172

    What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.

    Discussion Generators Personal Performance Customer Service, Professionalism, Learning Reinforcement

  • Glad I Could Help: Real Customer Service Situations for Discussion
    #3 ID:119

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Discussion Card: Multicultural Customer Service
    #4 ID:2110

    Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Inclusion & Respect Customer Service, Diversity, Inclusion & Equity, Respect

  • SMART-START™ Customer Service: Think Like a Customer
    #5 ID:491

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.

    Meeting Openers Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • SME Bytes™ - Tips on Personalized Customer Service Training
    #6 ID:1134

    TrainerTALK™ Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding

  • Glad I Could Help - Opening Montage/Service Attitude Introduced
    #7 ID:108

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    Video Introduction Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Service from the Heart
    #8 ID:506

    An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

    Meeting Openers Personal Performance Customer Service, Change, Motivation, Professionalism

  • Johnny the Bagger® - Short Version
    #9 ID:923

    This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism

  • It's a Policy Thing
    #10 ID:117

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • The Customer Who Got Up on the Wrong Side of the Bed
    #11 ID:43

    Dealing with a difficult customer - it takes work, but the benefits are easy to see.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Customer Service

  • This Needs to Go Out Today
    #12 ID:113

    Offering internal customers solutions when their needs have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Where Are the Drop Cloths?
    #13 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Why Did I Push All Those Buttons?
    #14 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #15 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #16 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Glad I Could Help - Program Conclusion/Summary/Review
    #17 ID:118

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    Video Summary Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Johnny the Bagger® - Final Thought
    #18 ID:405

    How to provide service from the heart

    Video Summary Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service

  • Your Path to Success™ Serving Others
    #19 ID:2290

    These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

    Video Vignettes Personal Performance Sales & Service, Communication, Professionalism, Customer Service, Personal Improvement

    New Asset

  • Are You Going to Get That?
    #20 ID:110

    How to best handle phone calls while also helping another customer in person.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Everyday Diversity™ Are You Speaking English?
    #21 ID:2372

    Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

    Video Vignettes Diversity, Inclusion & Respect Inclusion & Equity, Diversity, Respect, Customer Service

    New Asset

  • Whale Done!™ in Action
    #22 ID:589

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service

  • Article: Stressed? Take a Break!
    #23 ID:1521

    Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.

    Trainer Resource Leadership, Personal Performance Reducing Stress (Work & Life), Discussion Trigger, Customer Service, Employee Wellness

  • Kindness Is...™
    #24 ID:1995

    Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.

    Discussion Generators Personal Performance Workplace Civility, Communication, Interpersonal Skills, Professionalism, Culture Commitment, Communication & Influencing, Customer Service, Learning Reinforcement

  • Let Me Make Myself Perfectly Clear
    #25 ID:116

    Meeting a customer's needs without going against company policy.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Discussion Card: Multicultural Sales
    #26 ID:2111

    Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Inclusion & Respect Sales & Service, Diversity, Inclusion & Equity, Respect

  • Redirection With an Employee
    #27 ID:390

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #28 ID:72

    Equip new and developing managers with must-have coaching skills.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Change, Communication, Sales & Service, Professionalism

  • Coaching Moment 2 (Sales Coaching)
    #29 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Your Path to Success™ (Complete Series)
    #30 ID:2271

    Wouldn't it be nice to have a personal playbook of helpful tips and tricks while plugging away at the office, shop, plant, studio, etc.? A resource that would help you tackle tough workplace situations using easy-to-implement, common sense tactics and concepts. This new series of short, thought-provoking modules is a great way to face typical workplace issues - both strategically and respectfully. There is no better time than the present to get working on your path to success.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance, Diversity, Inclusion & Respect, Leadership, Personal Performance Personal Improvement, Communication, Leadership, Professionalism, Collaboration

    New Asset