Search TAG® Library (48 Assets Found)

Results for Keywords: customer service Topic: Customer Service

  • Got Sales?™ Communication

    Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

    #41 ID:1689 Topic: Communication & Influencing Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Sales & Service, Customer Service Course Level: Foundational Seat Time: 25 Minutes
  • Got Sales?™ Opportunity Generation

    Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.

    #42 ID:1968 Topic: Sales Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales & Service, Customer Service Course Level: Foundational Seat Time: 18 Minutes
  • Got Sales?™ Product and Solution Understanding

    Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. It also includes understanding how customers use your solutions within a variety of applications.

    #43 ID:1971 Topic: Sales Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales & Service, Customer Service Course Level: Foundational Seat Time: 20 Minutes
  • Got Sales?™ System Proficiency

    Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.

    #44 ID:1970 Topic: Sales Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales & Service, Selling, Customer Service Course Level: Foundational Seat Time: 18 Minutes
  • Got Sales?™ Time Management

    Time management is the act of exercising control over the amount of time invested in various activities. To effectively manage time, an individual must be conscious of the choices made throughout the course of a day. Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive.

    #45 ID:1731 Topic: Time Management Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Sales & Service, Customer Service Course Level: Foundational Seat Time: 25 Minutes
  • Article: Stressed? Take a Break!

    Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.

    #46 ID:1521 Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Discussion Trigger, Customer Service, Employee Wellness
  • Are You Going to Get That?

    How to best handle phone calls while also helping another customer in person.

    #47 ID:110 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail Other Topics: Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned
  • Whale Done!™ in Action

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    #48 ID:589 Topic: Leadership Learning Path: Leadership Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service Closed Captioned