Search TAG® Library (48 Assets Found)

Results for Keywords: customer service Topic: Customer Service

  • Johnny the Bagger® - Short Version
    #21 ID:923

    This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    Complete Programs Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism

  • This Needs to Go Out Today
    #22 ID:113

    Offering internal customers solutions when their needs have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Where Are the Drop Cloths?
    #23 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Why Did I Push All Those Buttons?
    #24 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #25 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #26 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Got Performance?™ Handling Interruptions with a Smile
    #27 ID:1492

    Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

    eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 13 Minutes

  • Got Performance?™ Think Like a Customer
    #28 ID:1466

    Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

    eLearning - LearningBytes® Leadership, Personal Performance Sales & Service, Communication, Interpersonal Skills, Customer Service Foundational 10 Minutes

  • Got Sales?™ Relationship Development
    #29 ID:1647

    Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 20 Minutes

  • Glad I Could Help - Program Conclusion/Summary/Review
    #30 ID:118

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    Video Summary Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Johnny the Bagger® - Final Thought
    #31 ID:405

    How to provide service from the heart

    Video Summary Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service

  • The Customer Who Got Up on the Wrong Side of the Bed
    #32 ID:43

    Dealing with a difficult customer - it takes work, but the benefits are easy to see.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Got Sales?™ Consultative Selling
    #33 ID:1654

    In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 20 Minutes

  • Got Sales?™ Cross-Selling and Up-Selling
    #34 ID:1663

    Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 25 Minutes

  • Got Sales?™ Outbound Telephone Selling Techniques
    #35 ID:1972

    Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 22 Minutes

  • Got Sales?™ Sales Opportunity Management
    #36 ID:1974

    Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 22 Minutes

  • Got Sales?™ Territory Planning
    #37 ID:1973

    Territory planning is the process of creating the strategy and tactics necessary to deliver the required revenue and market share from a customer base. A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 25 Minutes

  • Got Sales?™ Value Proposition
    #38 ID:1718

    A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Selling, Communication & Influencing, Customer Service Foundational 25 Minutes

  • Got Sales?™ Account Development
    #39 ID:1969

    Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 22 Minutes

  • Got Sales?™ Closing
    #40 ID:1658

    After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 25 Minutes