Search TAG® Library (53 Assets Found)

Results for Topic: Customer Service

  • Johnny the Bagger® A True Story of Customer Service™
    #1 ID:140

    Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Motivation, Interpersonal Skills

  • Customer Service Is...™
    #2 ID:2172

    What is customer service... really? What does it look like? Why is it important? This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of serving customers - inside or outside of your organization.

    Discussion Generators Personal Performance Customer Service, Professionalism, Learning Reinforcement

    New Asset

  • Glad I Could Help: Real Customer Service Situations for Discussion
    #3 ID:119

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #4 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Johnny the Bagger: A True Story of Customer Service™ (eLearning Classic)
    #5 ID:687

    This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

    eLearning - Classic Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism Foundational 30 - 45 minutes

  • TrainingBriefs™ Behaviors to Improve Customer Service
    #6 ID:2021

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Competing Customer Service Priorities
    #7 ID:2068

    New Micro-Learning! Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Sales & Service, Learning Reinforcement Foundational 5 Minutes

  • Discussion Card: Multicultural Customer Service
    #8 ID:2110

    Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Inclusion & Respect Customer Service, Diversity, Inclusion, Respect

  • SMART-START™ Customer Service: Think Like a Customer
    #9 ID:491

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.

    Meeting Openers Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Johnny the Bagger® - Short Version
    #10 ID:923

    This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism

  • It's a Policy Thing
    #11 ID:117

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • This Needs to Go Out Today
    #12 ID:113

    Offering internal customers solutions when their needs have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Where Are the Drop Cloths?
    #13 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Why Did I Push All Those Buttons?
    #14 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #15 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #16 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Exceeding Internal Customer Expectations
    #17 ID:1554

    Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 25 Minutes

  • TrainingBriefs™ Coworkers Are Customers, Too!
    #18 ID:2025

    New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Communication, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Creating a Positive Customer Experience
    #19 ID:2107

    New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Dealing with Angry Customers
    #20 ID:2029

    New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes