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Results for Keywords: teamwork Topic: Teamwork

  • Team Spark: Use Intuition to Foster Better Teamwork

    When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.

    #1 ID:1590 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Teamwork

    What is an "unfair advantage" when you are up for a promotion?

    #2 ID:622 Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Motivation, Interpersonal Skills
  • Discussion Card: Working on Diverse Teams

    These easy-to-use, straight-to-the-point cards provide a simple model (R.E.S.P.E.C.T.) and questions to address common team issues and areas for improvement. These cards are great for a quick training reminder or conversation starter.

    #3 ID:1639 Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Management, Inclusion, Team Builder, Respect, Training Support, Learning Reinforcement
  • TrainingBriefs™ Setting Your Team Up for Success
    New Course

    New Micro-Learning! Even the most talented teams don’t start out as high performing. There are several steps you can take as a manager to set your team up for success and create a work environment that values teamwork and collaboration over grandstanding and competition.

    #4 ID:2084 Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General, Government Other Topics: Leadership, Conflict Resolution, Leading, Learning Reinforcement Course Level: Foundational Seat Time: 7 Minutes
  • Mix Diverse Personalities (Team Spark Video)

    Creating a team comprised of diverse individuals may require a more careful balancing of components, but in the end provides the opportunity for brilliant results when done with careful thought and respect.

    #5 ID:1646 Topic: Teamwork Learning Path: Diversity, Inclusion & Respect Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Team Builder, Discussion Trigger
  • Team Troubles? (The 'Fight' Approach to Conflict)

    Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

    #6 ID:1474 Topic: Teamwork Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Conflict Resolution Closed Captioned
  • Got Leadership?™ Tackling Team Pitfalls

    Being a successful manager requires being able to juggle numerous work priorities while keeping your balance. By the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.

    #7 ID:1491 Topic: Teamwork Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Management, Respect, Leading Course Level: Intermediate Seat Time: 15 Minutes
  • Got Performance?™ Team Dynamics for Employees

    When new people have been added to your team or when you’re part of a new team, working with new people brings challenges as well as opportunities. Your success is related to working effectively with your team. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

    #8 ID:1461 Topic: Teamwork Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Collaboration Course Level: Foundational Seat Time: 15 Minutes
  • Got Performance?™ Team Dynamics for Managers

    Your success as a manager will depend a great deal on your ability to navigate through issues of team dynamics and help your people work together effectively. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

    #9 ID:1458 Topic: Teamwork Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management Course Level: Intermediate Seat Time: 15 Minutes
  • Creating a High Performing Team: An Advantage eLearning Course

    This course is designed to empower the learner to: 1) describe team member roles, 2) list coaching points for individual roles, 3) supervise the process of creating a team charter, 4) Maintain team charter integrity, 5) Determine team involvement

    #10 ID:798 Topic: Teamwork Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Coaching & Mentoring, Team Builder or Retention Aid, Teamwork Course Level: Intermediate Seat Time: 30 minutes
  • Discussion Card: Collaboration

    These easy-to-use cards provide a simple model (T.E.A.M. U.P.) along with thought-provoking questions on the power of collaboration and effective teamwork in the workplace. These cards are great for a quick training reminder or conversation starter.

    #11 ID:1785 Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Discussion Trigger, Culture Commitment, Energizer or Team Builder, Team Builder or Retention Aid, Collaboration, Learning Reinforcement
  • Team Spark: Be Open to How Work Gets Done

    Being open and flexible about how work gets done, especially on diverse teams with many different perspectives, invites healthy collaboration and the collective pull of the entire team towards the end goal.

    #12 ID:1565 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Collaborate Outside Of Your Team

    By collaborating with someone outside of their team, employees bring a broader view to their work. With a more diverse perspective, new insights are gained and the chances of success are increased.

    #13 ID:1567 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Compromise For A Common Goal

    Compromise during collaboration can create the strongest and most compelling outcomes when working on teams, projects, and organizational challenges. The best results come from everyone being willing to compromise in order to achieve the end result.

    #14 ID:1569 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Cultivate a Collective Instinct

    Collective effort can result in outcomes that are impossible when attempted as an individual. When working collectively with people from diverse backgrounds, we have an even greater pool of resources and expertise with which to successfully navigate times of great challenge.

    #15 ID:1570 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Mix Diverse Personalities

    When combined haphazardly, people can clash instead of cohere, resulting in a “failed launch.” Creating a team comprised of diverse individuals may require a more careful balancing of components, but in the end provides the opportunity for brilliant results when done with careful thought and respect.

    #16 ID:1574 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Team Builder, Discussion Trigger, Collaboration
  • Team Spark: Proverb - Many Things Require People To Work Together to Achieve a Goal

    Spark team communication on the consequences if we try to complete a big project without excellent teamwork.

    #17 ID:1603 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Team Spark: Proverb - People Judge Things from Their Experience Not the Wider World

    Spark team communication on how looking at something from just one perspective can impact the team.

    #18 ID:1604 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Unconscious / Hidden Bias
  • Team Spark: Proverb - Working Together You Can Achieve More

    Spark team communication on how we can work better as a team when we face our large projects.

    #19 ID:1613 Topic: Teamwork Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Dialogue – Now You’re Talking: Communicating in a Diverse World

    Communicating in a Diverse World discusses the importance of understanding the difference between dialogue and debate.

    #20 ID:1171 Topic: Interpersonal Skills Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Teamwork, Collaboration Course Level: Intermediate Seat Time: 40 Minutes
  • TrainingBriefs™ Generational Diversity: Work Styles

    New Micro-Learning! Different work styles are major source of conflict and frustration between the generations. Each generation has different viewpoints toward the workplace. Working on a team that is comprised of different generations really creates challenge when the group has to tackle a common problem or project.

    #21 ID:1997 Topic: Generational Challenges Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Inclusion, Respect, Teamwork, Collaboration Course Level: Foundational Seat Time: 7 Minutes
  • Got Respect?™ Understanding Exclusive Behaviors

    A sense of belonging is a natural, basic need. By the end of this module, you will be able to identify and understand exclusive behaviors and the effects they have on the work environment.

    #22 ID:1780 Topic: Inclusion Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity, Respect, Teamwork Course Level: Foundational Seat Time: 14 Minutes
  • Got Respect?™ Unintended Exclusive Behaviors

    A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.

    #23 ID:1473 Topic: Inclusion Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity, Respect, Teamwork Course Level: Foundational Seat Time: 12 Minutes
  • Team Spark: Adapt to Collaborate

    In today’s work environment, finding the time to explore teamwork issues is not easy. This activity is designed to provide quick 10-15 minute team discussions the power of collaboration among projects and teams.

    #24 ID:1564 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Honor Unique Contributions

    The individual brilliance of an employee is not always realized until a group comes together to collaborate. Working with other employees on diverse teams helps each team member to tap into their creativity, often producing ground breaking products and services that could only be discovered through collaboration.

    #25 ID:1571 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Invest Time to Build Trust

    When working on diverse teams, developing trust may take longer due to background differences and different views on what trust means and how it is earned. Building confidence helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

    #26 ID:1572 Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Leverage Broad Expertise

    Like building a skyscraper, collaboration on large projects works best when you bring together a team with diverse areas of expertise. On-going and continuous collaboration among disciplines helps to ensure that your project achieves all of its goals when it is completed.

    #27 ID:1573 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Understand Your Expertise

    Diverse teams with members from different backgrounds will offer an even greater variety of expertise and personalities. While it may take an increased amount of respect and awareness to work in concert, the team has a greater potential for victory.

    #28 ID:1575 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger, Teamwork
  • TrainingBriefs™ Workplace Inclusion

    New Micro-Learning! Diversity awareness and inclusion means recognizing and responding to the needs of various groups within the workforce to improve working relationships within our organization and teams. Diversity is a given. It simply exists. But… creating an inclusive team environment that values diversity helps us achieve our organization’s goals – both cultural and financial.

    #29 ID:1835 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Team Builder, Respect, Culture Commitment, Teamwork Course Level: Foundational Seat Time: 7 Minutes
  • I Wish My Manager Would Just...™

    Employees speaking out about what their managers could do to help them be successful. A fantastic look into what employees are really thinking about their manager/supervisor relationship.

    #30 ID:455 Topic: Leadership Learning Path: Leadership Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Motivation, Professionalism, Teamwork, Collaboration, Communication & Influencing Closed Captioned
  • Invest Time to Build Trust™ (Team Spark Video)

    Building team confidence and trust helps to resolve communication issues that may impede team progress. A trusting team will be able to function as a cohesive unit when critical decisions have to be made.

    #31 ID:1632 Topic: Energizer or Team Builder Learning Paths: Leadership, Personal Performance Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Team Builder, Discussion Trigger, Teamwork
  • Dialogue – Now You’re Talking: Dialogue Among Generations

    How can we communicate in a workplace where differences in age contribute to differences in perspective, experience, job function and a myriad of other factors? We can all benefit from learning the tools of "dialogue" -- how to communicate across generations in a way that is both respectful and effective.

    #32 ID:1173 Topic: Interpersonal Skills Learning Path: Diversity, Inclusion & Respect Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity, Professionalism, Teamwork, Collaboration, Generational Challenges Course Level: Intermediate Seat Time: 40 Minutes
  • Got Leadership?™ Respecting Your LGBT Colleagues

    Fostering a team atmosphere includes ensuring all employees are respected for their abilities and their differences. Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team, with fewer inter-personal conflicts.

    #33 ID:1496 Topic: Diversity Learning Paths: Diversity, Inclusion & Respect, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Management, Professionalism, Inclusion, Respect, Teamwork, Gender Identity Course Level: Intermediate Seat Time: 14 Minutes
  • Dealing with the Difficult Employee

    Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.

    #34 ID:800 Topic: Interpersonal Skills Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Conflict Resolution, Teamwork, Leading, Problem Resolution Course Level: Intermediate Seat Time: 40 minutes
  • Team Spark: Adapt to Encourage Growth

    Adaptive communication is a skill that is also critical to organizational growth. Keeping something the same just “because this is the way we have always done it” hinders an organization from innovating and progressing. Adaptation taps into employee skill sets and allows people to utilize their diversity to improve upon old “songs”, making a new version that supports growth.

    #35 ID:1579 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Discussion Trigger, Team Builder or Retention Aid, Teamwork
  • Team Spark: Assess Your Communication Style

    When communicating with others, particularly people from other countries, it is important to recognize when your communication style has become outdated and when it is time to upgrade to a new technique.

    #36 ID:1581 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder or Retention Aid, Teamwork
  • Team Spark: Check Assumptions Before Judging

    When judging the “dance” of another person, especially across differences such as culture, be careful about making judgments based upon what you think is important. Focusing on their “feet” while communicating may mean you are missing the most important part of their dance.

    #37 ID:1580 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder or Retention Aid, Teamwork
  • Team Spark: Cheer on Collaboration

    An outside energetic and supportive cheerleader can prove essential to the success of the team by offering words of encouragement, and if needed, expertise, suggestions, or technical support.

    #38 ID:1566 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Collaboration with Skill

    Courting a business partner from a different country or cultural background may require research on their cultural views on business relationships, developing trust, negotiation, and communication styles.

    #39 ID:1568 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Craft Your Message With Purpose

    Communication across differences is often done in a similar fashion. However, taking time to think about who, when, and how a message will be received allows the sender to craft a much more effective message that will produce much better results.

    #40 ID:1582 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Create Structure to Help Bridge Barriers

    The lack of face-to-face interaction reduces the team’s ability to adjust and adapt as quickly as a team that is located all at one site. In situations like this, having a clearly defined structure detailing everyone’s role and responsibilities is a key to success.

    #41 ID:1583 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Cross-Pollinate to Spark Innovation

    Within companies and teams, employees have the important role of sharing ideas between groups, departments, and teams. This “cross-pollination” of ideas helps to unlock the inherent creativity and innovation that lies within a company, but may need a spark from another source to bring it to life.

    #42 ID:1584 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Find the Common Beat

    Similar to a band with many different instruments playing together, a diverse team consists of many different personalities working together. While this diversity allows for innovation and creativity, it also makes it more difficult for team members to keep the same tempo. It is the role of the team member with the drummer personality to keep everyone communicating and completing tasks on time.

    #43 ID:1585 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Professionalism, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Pay Attention To Nonverbal Communication

    While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.

    #44 ID:1586 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Proverb - Don't Look at the Mistake

    Spark team communication around root cause analysis and correcting workplace mistakes.

    #45 ID:1591 Topic: Team Builder Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Discussion Trigger, Conflict Resolution, Teamwork
  • Team Spark: Teach Team Shorthand to New Team Members

    Most work teams tend to develop their own compressed language that allows team members to communicate quickly and easily with each other. When outsiders join the team, this shorthand may be hard to understand or learn, resulting in conflict and frustration, especially if people are from different cultural backgrounds.

    #46 ID:1587 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Tell Stories to Build Strong Communities

    Storytelling is at the heart of what makes us human and is a universal tool used by groups of people to explain who they are and the experiences that shaped their history. While we might not use cave drawings anymore, we still use storytelling to capture collective histories and lessons learned.

    #47 ID:1588 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Use a Mediator to Help Stalemates

    Asking for the assistance of a “referee” or a neutral, third party colleague, may provide the necessary insight to tease out the cause of the miscommunication, which could be rooted in cultural, generational, or personality style differences.

    #48 ID:1589 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Understanding Difficult People

    This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

    #49 ID:1481 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Discussion Trigger, Teamwork, Collaboration
  • Dysfunctional Teams

    Dealing with team conflict

    #50 ID:632 Topic: Communication Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Management, Professionalism, Teamwork
  • Courage 2 Coach™

    Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

    #51 ID:1711 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Preventing Workplace Bullying: Manager's Module

    A module specifically created for managers covering the bullying topic and how to address and prevent it in the workplace.

    #52 ID:773 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Leadership, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Compliance, Harassment, Leadership, Management, Professionalism Closed Captioned
  • Workplace Bullying: The School Principal

    A teacher takes necessary steps. Review Organizational Polices, Document actions and responses, Involve HR or management, Formalize complaint.

    #53 ID:771 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Harassment, Professionalism Closed Captioned
  • Workplace Bullying: Stand Up for Others

    A coworker stands up for another coworker who is bullied by an employee of another company (vendor).

    #54 ID:770 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Professionalism Closed Captioned
  • Workplace Bullying via Social Media/Email

    An employee shares her story about co-worker bullying by teasing her about her weight.

    #55 ID:769 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Harassment, Interpersonal Skills, Professionalism Closed Captioned
  • Workplace Bullying Example in Healthcare Setting

    Female shares her story about the head nurse bullying the newer nurse.

    #56 ID:768 Topic: Abusive Conduct Learning Paths: Ethics & Compliance, Workplace Safety Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Compliance, Harassment, Management, Professionalism Closed Captioned
  • Courage 2 Coach™ - Coaching is Positive

    We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

    #57 ID:1723 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • The Courage to Coach™ for Retail (eLearning Classic)

    The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance. The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.

    #58 ID:1818 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Management, Professionalism, Conflict Resolution Course Level: Foundational Seat Time: 30-40 Minutes
  • Goal Setting for Leaders: An Advantage eLearning Course

    Learners of this eLearning course will: 1) Understand the importance of goal setting; 2) Identify specific areas that require goal setting; 3) Learn how to write SMART Goals: 4) Identify ways to provide feedback that will aid team members in accomplishing their goals.

    #59 ID:808 Topic: Leadership Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Office & General Other Topics: Collaboration, Goals and Goal Setting Course Level: Advanced Seat Time: 35 Minutes
  • Dealing with Conflict: Common Fight, Flight & Freeze Responses

    Help employees and co-workers understand the responses observed in the workplace when someone was presented with a challenge that provoked an emotional reaction.

    #60 ID:1482 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Training Support, Training Activities, Training Ideas
  • Team Spark: Proverb - Be Creative

    Spark team communication around supporting team members when they choose to set their own course in how they complete work.

    #61 ID:1595 Topic: Motivation Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Be Patient

    Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.

    #62 ID:1596 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Deal with Little Issues

    Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).

    #63 ID:1597 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Don't Insult Someone Who Can Take Care of You

    Spark team communication about how to better understand each other so that we don’t offend each other.

    #64 ID:1598 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Don't Waste Your Efforts

    Spark team communication around project or product completion.

    #65 ID:1592 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Each Person Is Unique

    Spark team communication around how we can use our unique skills and abilities more effectively as individuals, or as a team.

    #66 ID:1593 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Team Builder, Discussion Trigger
  • Team Spark: Proverb - Everyone Makes Mistakes

    Spark team communication around how to handle mistakes when they are made.

    #67 ID:1594 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Professionalism, Team Builder, Discussion Trigger
  • Team Spark: Proverb - Expecting Different Results Without Change Is Unrealistic

    Spark team communication around project or team turnaround without careful analysis of the current situation - and understanding what might need to change in order to achieve the results expected.

    #68 ID:1599 Topic: Change Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Team Spark: Proverb - Giving Up Too Easily

    Spark team communication around tips for keeping the team focused and on task when facing challenges.

    #69 ID:1600 Topic: Motivation Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - If Everyone Has The Responsibility; Nothing Gets Done

    Spark team communication on having specific ownership to help ensure a task is completed.

    #70 ID:1601 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - If You Don't Communicate, You'll Get Burned

    Spark team communication on what we can do to better communicate with people inside and outside of the team.

    #71 ID:1602 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - People Will Listen More If You Are Kind When Delivering the Message

    Spark team communication on how kindness can help us achieve our desired end result on both projects and personal pursuits.

    #72 ID:1605 Topic: Professionalism Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Respect, Discussion Trigger
  • Team Spark: Proverb - Planning Needs to Be Paired with Action

    Spark team communication on we can empower the key action oriented team members to help us know when to move forward.

    #73 ID:1606 Topic: Change Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
  • Team Spark: Proverb - Short-term Investments Result in Long Term Gains

    Spark team communication on how to balance our short and long term objectives (at the organization or project level).

    #74 ID:1607 Topic: Goals and Goal Setting Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Team Spark: Proverb - Take Responsibility For The Results

    Spark team communication understanding the need to reevaluate how people are given responsibility.

    #75 ID:1608 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - Title But No Authority

    Spark team communication on authority and how it can also be seen as influence.

    #76 ID:1609 Topic: Leadership Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - When You Fight Amongst Yourselves, Others Win

    Spark team communication on getting caught up among ourselves so much that we lose focus on the big picture.

    #77 ID:1610 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Team Builder, Discussion Trigger
  • Team Spark: Proverb - When You Solve One Problem, There Are Always More Problems

    Spark team communication on the complimentary skills that each person brings to the team that will help us to solve problems.

    #78 ID:1611 Topic: Problem Resolution Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger, Conflict Resolution
  • Team Spark: Proverb - Work With What You Have

    Spark team communication on being creative and getting the job done with limited resources.

    #79 ID:1612 Topic: Change Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
  • Team Spark: Proverb - You Are Limited by What Ties You Down

    Spark team communication on how have we faced limitations in the past and yet overcome them.

    #80 ID:1614 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Team Builder, Discussion Trigger
  • Courage 2 Coach™ - Program Introduction/Model

    This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.

    #81 ID:1721 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Problem Resolution Closed Captioned
  • Discussion Card - Multigenerational Teams

    This fun, information-packed card provides a working across generations model (A.G.E.S. @ W.O.R.K.) and questions to address common generational-specific issues in the workplace. These cards are great for a quick training reminder or conversation starter.

    #82 ID:1636 Topic: Generational Challenges Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Management, Inclusion, Team Builder, Respect, Discussion Trigger, Training Support, Team Builder or Retention Aid, Learning Reinforcement
  • Discussion Card: Respecting LGBTQ Coworkers

    A simple and to-the-point reminder card that provides a model (R.A.I.N.B.O.W.) for respecting LGBTQ co-workers, being an ally - as well as providing questions to get conversations started. These cards are great for a quick training reminder or conversation starter.

    #83 ID:1637 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Leadership, Management, Professionalism, Inclusion, Team Builder, Respect, Discussion Trigger, Training Support, Gender Identity, Learning Reinforcement
  • Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™ (Managers)

    As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    #84 ID:1460 Topic: Conflict Resolution Learning Path: Leadership Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • Diversity 101™ - The Complete Series

    Best Selling Program! As organizations and customer bases become increasingly diverse, it is important for employees to be able to engage and work through differences in a positive manner that supports productivity, teamwork and customer satisfaction. This program deals with the “respect and inclusion” component of diversity – from the employee’s perspective. Topics include: unconscious (hidden) bias, cultural competence, diversity moments, gender & gender identity, rumors & gossip, joking and improper expressions.

    #85 ID:1753 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Inclusion, Respect, Onboarding, Unconscious / Hidden Bias, Workplace Civility Closed Captioned
  • Accentuate the Positive

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships

    #86 ID:382 Topic: Leadership Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Build Trust

    Building positive relationships by building trust

    #87 ID:381 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirect

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    #88 ID:383 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection and the Five Steps Explained

    Explains how to refocus attention and energy on desirable behavior

    #89 ID:387 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Coworker

    How using positive redirection with a coworker improves relationships and performance

    #90 ID:388 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Team Member

    How using positive redirection with a team member improves relationships and productivity

    #91 ID:389 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With an Employee

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    #92 ID:390 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Shamu Special

    Review of the power of positive relationships

    #93 ID:395 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    #94 ID:391 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance

    #95 ID:394 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #96 ID:392 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To an Individual

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    #97 ID:393 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Attitude:  The Choice is Yours™: An Advantage eLearning Course

    This new eLearning course is designed to help you gain control over your life at work or at home by gaining control of your attitude. Understand how influential your attitude is in improving relationships and results.

    #98 ID:1073 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Leadership, Professionalism, Collaboration, Onboarding Course Level: Intermediate Seat Time: 45 - 60 Minutes
  • Discussion Card: Managing Diverse Teams

    These colorful, easy-to-use cards provide a leadership model (M.A.N.A.G.E.) and questions to address common team issues. These cards are great for a quick training reminder or conversation starter.

    #99 ID:1638 Topic: Management Learning Paths: Diversity, Inclusion & Respect, Leadership Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Diversity, Leadership, Team Builder, Discussion Trigger, Training Support, Team Builder or Retention Aid, Learning Reinforcement
  • Helping Hands

    When there is disagreement on how work gets done

    #100 ID:658 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Leadership