Search TAG® Library (70 Assets Found)

Results for Keywords: conflict resolution Topic: Conflict Resolution

  • That’s My Bonus You’re Messin’ With! (The 'Freeze' Approach to Conflict)

    Most of us don't like conflict! Some of us tend to 'freeze' when we are faced with situations that force us deal with tension in the workplace. It's important to remember that each of us is responsible for reacting in ways that will increase the odds for a successful resolution to the conflict.

    #21 ID:1476 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Training Briefs™ Let’s M.E.E.T.™ to Resolve Issues
    New Course

    New Micro-Learning! It's up to us to take advantage of our differences to help make us more productive and more successful. To do that, we have to make an effort to recognize and respond to situations where coworkers or customers don't feel respected. It’s not easy but it’s certainly worth the effort.

    #22 ID:2092 Topic: Conflict Resolution Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Office & General Other Topics: Inclusion, Respect Course Level: Foundational Seat Time: 8 Minutes
  • Got Leadership?™ The Work-Life Balance Conundrum (for Managers)™

    The work-life balance issue can be one that leads to conflict between managers and employees due to differing viewpoints and job expectations. As a manager, you need to understand your employees and their differing priorities while ensuring the work gets done in your department.

    #23 ID:1036 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism, Inclusion Course Level: Intermediate Seat Time: 12 Minutes
  • Program Summary (Recapping the T.I.M.E. Model)

    Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.

    #24 ID:1952 Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Program Introduction (T.I.M.E. Model)

    People all seem to have one thing in common...They all have to deal with conflict...whether at work or at home. It’s a part of life. There is a simple, yet very effective way to deal with conflict. Use T.I.M.E. to your advantage.

    #25 ID:1951 Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • We Can Work It Out!

    Article Summary: Conflict in the animal kingdom is usually handled in one of two ways. If some other animal invades his territory, the tiger or the grizzly bear will solve the problem with an attack. The interloping animal might even get eaten in the process. Your average bunny, on the other hand, will opt to run away.

    #26 ID:1462 Topic: Conflict Resolution Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Collaboration
  • Team Troubles? (The 'Fight' Approach to Conflict)

    Some people use an aggressive approach when upset - we call this the 'fight' approach. This vignette helps you anticipate this and help you think about how you can use T.I.M.E. principles when your own emotions are triggered.

    #27 ID:1474 Topic: Teamwork Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Interpersonal Skills, Professionalism, Conflict Resolution Closed Captioned
  • Team Spark: Proverb - When You Solve One Problem, There Are Always More Problems

    Spark team communication on the complimentary skills that each person brings to the team that will help us to solve problems.

    #28 ID:1611 Topic: Problem Resolution Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Team Builder, Discussion Trigger, Conflict Resolution
  • Coaching and Feedback Essentials: An Advantage eLearning Course

    This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.

    #29 ID:854 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Interpersonal Skills, Management, Conflict Resolution, Collaboration Course Level: Intermediate Seat Time: 35 minutes
  • TrainingBriefs™ Setting Your Team Up for Success
    New Course

    New Micro-Learning! Even the most talented teams don’t start out as high performing. There are several steps you can take as a manager to set your team up for success and create a work environment that values teamwork and collaboration over grandstanding and competition.

    #30 ID:2084 Topic: Teamwork Learning Paths: Leadership, Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Leadership, Conflict Resolution, Leading, Learning Reinforcement Course Level: Foundational Seat Time: 7 Minutes
  • The Oh Series™ Everyday Workplace Ethics (eLearning)

    We’re all faced with making decisions every day. When making a decision that involves right & wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. It’s important to remember that our decisions can result in actions that have major consequences - for the organization, our customers and for ourselves.

    #31 ID:1987 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Compliance, Conflict Resolution, Collaboration, Problem Resolution Course Level: Foundational Seat Time: 25 Minutes
  • Compliance is Just the Beginning: Ethical Situations to Consider (eLearning Classic)

    In this new eLearning course, learners will observe eight video vignettes which will help them recognize and respond appropriately to unethical situations. Users will benefit from this course by learning to recognize unethical situations, evaluate decisions, understanding the importance of reflection.

    #32 ID:1688 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Professionalism, Conflict Resolution Course Level: Foundational Seat Time: 30 Minutes
  • Don’t Panic: A Recipe for Success in Times of Stress

    This course was developed to help people within organizations handle stressful situations in a way that is positive and productive. While panic doesn’t help us, the good news is we can choose to respond to major challenges in ways that will.

    #33 ID:1167 Topic: Personal Improvement Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Professionalism, Conflict Resolution Course Level: Intermediate Seat Time: 40 Minutes
  • The Oh Series™ Ethics & Transparency (eLearning)

    Price fixing. Bid rotation. Bribery. When we’re faced with a decision that involves right and wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. In this program, we're going to look at some examples of ethical situations that can make a person say “OH?...”

    #34 ID:1988 Topic: Ethics Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Compliance, Professionalism, Conflict Resolution, Collaboration, Problem Resolution Course Level: Foundational Seat Time: 30 Minutes
  • Got Performance?™ The Work-Life Balance Conundrum (for Employees)™

    Work-life balance is something all of us want but very few of us seem to achieve. The perfect balance between work and life varies for each person and it changes depending upon our life circumstances. In this eLearning course, you will learn proven techniques that will help you address the work-life conundrum.

    #35 ID:1035 Topic: Inclusion Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism, Conflict Resolution Course Level: Foundational Seat Time: 12 Minutes
  • I Feel...

    Allows for personal assessment and reflection on the training topic at hand.

    #36 ID:552 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Assessment, Conflict Resolution
  • Team Spark: Proverb - Don't Look at the Mistake

    Spark team communication around root cause analysis and correcting workplace mistakes.

    #37 ID:1591 Topic: Team Builder Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Discussion Trigger, Conflict Resolution, Teamwork
  • Case Study – I Need Help! I’m Afraid of My Spouse (Manager)

    This exercise leads to a discussion about violence in the workplace.” The Q&A-based format helps participants look at the intruder response topic addressing the highest risk demographic of estranged spouses committing violent acts in the workplace (32% of workplace violence incidents are homicides against women).

    #38 ID:1822 Topic: Workplace Violence Prevention Learning Paths: Ethics & Compliance, Workplace Safety Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Discussion Trigger, Conflict Resolution
  • Case Study – It’s Not MY FAULT! (Manager)

    You're a manager. Over a year ago, an employee was hired to assist you. Since that time, you have noticed that this employee’s work is consistently below expected standards. Every time you try to counsel this employee on improving results, the employee overreacts and blames someone else for their sub-standard performance....

    #39 ID:1823 Topic: Workplace Violence Prevention Learning Paths: Ethics & Compliance, Workplace Safety Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Compliance, Discussion Trigger, Conflict Resolution
  • Article: The Beauty of Reframing

    This article looks at examples of reframing – of looking at an issue from a broader perspective that can help us move through life without feeling blindsided every time the unexpected happens. When we re-frame a difficult occurrence, we open our minds to positive outcomes and possibilities.

    #40 ID:1506 Topic: Change Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Conflict Resolution, Employee Resiliency