Search TAG® Library (125 Assets Found)

Results for Keywords: sales service Topic: Sales & Service

  • TrainingBriefs™ Diffusing Customer Emotions

    New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

    #61 ID:2033 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • Got Performance?™ Diffusing Customer Emotions

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    #62 ID:1500 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes
  • The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations

    This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

    #63 ID:696 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • A.C.E. It!™ How to Solve Tough Workplace Problems

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    #64 ID:24 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    #65 ID:17 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Ask Fact and Feeling Questions

    Asking questions to understand a problem

    #66 ID:18 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • Evaluate Options and Select a Workable Solution

    How to best evaluate solution-based options.

    #67 ID:20 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #68 ID:72 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Sales & Service, Professionalism Closed Captioned
  • A.C.E. It!™: How to Solve Tough Workplace Problems

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    #69 ID:707 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Course Level: Foundational Seat Time: 30 - 45 minutes
  • Got Leadership?™ Ethical Selling

    Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

    #70 ID:1576 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Sales & Service, Professionalism, Selling Course Level: Intermediate Seat Time: 10 Minutes
  • I Can A.C.E. That Problem

    Review and reinforce the A.C.E. It!™ problem-solving model.

    #71 ID:23 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
  • The Business Trip

    Ethical use of an expense account

    #72 ID:654 Topic: Ethics Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Sales & Service, Professionalism
  • SMART-START™ Government Pride: Serving in the Public Sector

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    #73 ID:575 Topic: Motivation Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Sales & Service
  • It's a Policy Thing

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    #74 ID:117 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Why Did I Push All Those Buttons?

    Dealing with a customer frustrated by an automated phone system.

    #75 ID:111 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You Promised It Would Be Here Today

    Dealing with a customer whose expectations for timely delivery have not been met.

    #76 ID:112 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • You're the Third Person I've Talked To

    Dealing with a customer who is angry because of being transferred too many times.

    #77 ID:114 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done!™ in Action

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    #78 ID:589 Topic: Leadership Learning Path: Leadership Type: Off-The-Shelf Video Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service Closed Captioned
  • Make Your P.O.I.N.T. - Step-By-Step Demo

    A specific example of how to best use the P.O.I.N.T. model to effectively inform,inspire and influence others

    #79 ID:225 Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Is This Any Way to Run a Hospital?

    Dealing with culturally-insensitive remarks

    #80 ID:419 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect Closed Captioned