Search TAG® Library (125 Assets Found)

Results for Keywords: sales service Topic: Sales & Service

  • S.A.L.E.™: Supporting the Sales Process - Program Introduction

    Opening montage/introduction of Supporting the Sale program.

    #21 ID:594 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • SMART-START™ Sales Truths

    A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

    #22 ID:499 Topic: Sales & Service Learning Path: Personal Performance Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism
  • Winning the S.A.L.E.™ - An Example

    A practical example of the steps involved in the S.A.L.E. process.

    #23 ID:613 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales
  • Establish Commitment

    Discusses how to gain commitment from a client during a sales interaction.

    #24 ID:612 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales
  • Link to Solutions

    Reviews how to best link a client's needs with solutions.

    #25 ID:611 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Resolving Problems

    Helping a sales team member resolve an issue.

    #26 ID:604 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales, Problem Resolution Closed Captioned
  • Analyze Needs

    Reviews how to best analyze the needs of a client during the sales process.

    #27 ID:610 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Are You Going to Get That?

    How to best handle phone calls while also helping another customer in person.

    #28 ID:110 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned
  • Let Me Make Myself Perfectly Clear

    Meeting a customer's needs without going against company policy.

    #29 ID:116 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Recognize Opportunities

    Helping a sales staff member recognize sales opportunities.

    #30 ID:606 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities Example 1

    An example of how sales team members can practice skills to recognize sales opportunities.

    #31 ID:607 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Recognize Opportunities Example 2

    An example of how sales team members can practice skills to recognize sales opportunities.

    #32 ID:608 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Resolving Problems Example 1

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    #33 ID:605 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales, Problem Resolution Closed Captioned
  • Set the Stage

    Discusses how to successfully prepare for a sales call.

    #34 ID:609 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Win the S.A.L.E.™: Putting it All Together

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    #35 ID:778 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales & Service, Professionalism, Coaching & Mentoring, Selling, Communication & Influencing Course Level: Foundational Seat Time: 25 minutes
  • Got Performance?™ Think Like a Customer

    Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

    #36 ID:1466 Topic: Sales & Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Customer Service Course Level: Foundational Seat Time: 10 Minutes
  • Got Sales?™ Customer Business Understanding

    Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

    #37 ID:1644 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service Course Level: Foundational Seat Time: 25 Minutes
  • Got Sales?™ Customer Care

    Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

    #38 ID:1705 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service, Selling Course Level: Foundational Seat Time: 25 Minutes
  • Got Sales?™ Relationship Development

    Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.

    #39 ID:1647 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Sales, Sales & Service Course Level: Foundational Seat Time: 20 Minutes25
  • Coaching for S.A.L.E.™ Success: Program Conclusion

    Program summary for Coaching for S.A.L.E. Success.

    #40 ID:597 Topic: Sales & Service Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned