Search TAG® Library (124 Assets Found)

Results for Keywords: sales service Topic: Sales & Service

  • Guess What I Heard

    The negative impact of passing along gossip and rumors about coworkers

    #101 ID:415 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect Closed Captioned
  • I Can't Do Anything Right

    Accommodating religious differences in the workplace.

    #102 ID:420 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect Closed Captioned
  • I Don't Understand

    An employee has difficulty helping a patient due to a language barrier

    #103 ID:418 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect Closed Captioned
  • I Just Don't Fit In...

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    #104 ID:416 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect Closed Captioned
  • Shamu Special

    Review of the power of positive relationships

    #105 ID:395 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • She's Just a Kid

    Stereotyping based on age.

    #106 ID:417 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect, Unconscious / Hidden Bias Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance

    #107 ID:394 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done!: The Power of Positive Relationships™

    Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

    #108 ID:385 Topic: Leadership Learning Path: Leadership Type: Complete Programs Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done!™ in Action

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    #109 ID:589 Topic: Leadership Learning Path: Leadership Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service Closed Captioned
  • Whale Done!™ in Action (eLearning Classic)

    Transform your organization with the power of positive relationships

    #110 ID:702 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Whale Done!™: The Power of Positive Relationships

    Transform your organization with the power of positive relationships - based on the highly popular and best-selling book by Ken Blanchard.

    #111 ID:701 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes
  • Whale Done! - Program Conclusion/Building Relationships to Get Positive Results

    Review of Whale Done! approach; building relationships to get positive results

    #112 ID:384 Topic: Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Another Look - Introduction

    Introducing the impact of hidden bias on thoughts and actions

    #113 ID:413 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Introduction Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! - Program Introduction/Ken Blanchard Introduces the Concepts

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships

    #114 ID:380 Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy in Action: Build Trust,Accentuat

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit

    #115 ID:386 Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! - Lapel Pins (10 pack)

    Great as a training take away or reinforcement of the Whale Done!

    #116 ID:534 Topic: Leadership Learning Path: Leadership Type: Tools & Take Aways Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
  • Whale Done! - Whale Tail Ink Pens (10 pack)

    This simple "whale tail" black ink pen makes a great gift or prize for participants of the Whale Done!

    #117 ID:540 Topic: Leadership Learning Path: Leadership Type: Tools & Take Aways Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
  • SMART-START™ Coaching: It Takes Work!

    This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.

    #118 ID:501 Topic: Leadership Learning Path: Leadership Type: Meeting Openers Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Interpersonal Skills, Management, Sales & Service, Professionalism
  • Glad I Could Help - Opening Montage/Service Attitude Introduced

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    #119 ID:108 Topic: Customer Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • This Needs to Go Out Today

    Offering internal customers solutions when their needs have not been met.

    #120 ID:113 Topic: Customer Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned