Search TAG® Library (126 Assets Found)

Results for Keywords: sales service Topic: Sales & Service

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #61 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • TrainingBriefs™ Diffusing Customer Emotions
    #62 ID:2033

    New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Communication, Sales & Service, Professionalism Foundational 5 Minutes

  • Got Performance?™ Diffusing Customer Emotions
    #63 ID:1500

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service Intermediate 14 Minutes

  • The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations
    #64 ID:696

    This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

    eLearning - Classic Leadership Leadership, Change, Communication, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • A.C.E. It!™ How to Solve Tough Workplace Problems
    #65 ID:24

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    Off-The-Shelf Video Programs Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps
    #66 ID:17

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Ask Fact and Feeling Questions
    #67 ID:18

    Asking questions to understand a problem

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Evaluate Options and Select a Workable Solution
    #68 ID:20

    How to best evaluate solution-based options.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #69 ID:72

    Equip new and developing managers with must-have coaching skills.

    Off-The-Shelf Video Programs Leadership Leadership, Change, Communication, Sales & Service, Professionalism

  • A.C.E. It!™: How to Solve Tough Workplace Problems
    #70 ID:707

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    eLearning - Classic Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service Foundational 30 - 45 minutes

  • Got Leadership?™ Ethical Selling
    #71 ID:1576

    Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

    eLearning - LearningBytes® Ethics & Compliance Ethics, Leadership, Sales & Service, Professionalism, Selling Intermediate 10 Minutes

  • I Can A.C.E. That Problem
    #72 ID:23

    Review and reinforce the A.C.E. It!™ problem-solving model.

    Video Summary Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Business Trip
    #73 ID:654

    Ethical use of an expense account

    Case Studies Ethics & Compliance Ethics, Compliance, Sales & Service, Professionalism

  • SMART-START™ Government Pride: Serving in the Public Sector
    #74 ID:575

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    Meeting Openers Personal Performance Motivation, Leadership, Sales & Service

  • It's a Policy Thing
    #75 ID:117

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Why Did I Push All Those Buttons?
    #76 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #77 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #78 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done!™ in Action
    #79 ID:589

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    Off-The-Shelf Video Programs Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service

  • Make Your P.O.I.N.T. - Step-By-Step Demo
    #80 ID:225

    A specific example of how to best use the P.O.I.N.T. model to effectively inform,inspire and influence others

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism