Search TAG® Library (126 Assets Found)

Results for Keywords: sales service Topic: Sales & Service

  • S.A.L.E.™: Supporting the Sales Process - Program Conclusion
    #21 ID:595

    Summary of the Supporting the Sale program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • S.A.L.E.™: Supporting the Sales Process - Program Introduction
    #22 ID:594

    Opening montage/introduction of Supporting the Sale program.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • SMART-START™ Sales Truths
    #23 ID:499

    A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

    Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

  • Winning the S.A.L.E.™ - An Example
    #24 ID:613

    A practical example of the steps involved in the S.A.L.E. process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Establish Commitment
    #25 ID:612

    Discusses how to gain commitment from a client during a sales interaction.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Link to Solutions
    #26 ID:611

    Reviews how to best link a client's needs with solutions.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Resolving Problems
    #27 ID:604

    Helping a sales team member resolve an issue.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Analyze Needs
    #28 ID:610

    Reviews how to best analyze the needs of a client during the sales process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Are You Going to Get That?
    #29 ID:110

    How to best handle phone calls while also helping another customer in person.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Let Me Make Myself Perfectly Clear
    #30 ID:116

    Meeting a customer's needs without going against company policy.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Recognize Opportunities
    #31 ID:606

    Helping a sales staff member recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities Example 1
    #32 ID:607

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities Example 2
    #33 ID:608

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Resolving Problems Example 1
    #34 ID:605

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Set the Stage
    #35 ID:609

    Discusses how to successfully prepare for a sales call.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Win the S.A.L.E.™: Putting it All Together
    #36 ID:778

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    eLearning - Classic Personal Performance Sales & Service, Communication, Sales & Service, Professionalism, Coaching & Mentoring, Selling, Communication & Influencing Foundational 25 minutes

  • Got Performance?™ Think Like a Customer
    #37 ID:1466

    Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

    eLearning - LearningBytes® Leadership, Personal Performance Sales & Service, Communication, Interpersonal Skills, Customer Service Foundational 10 Minutes

  • Got Sales?™ Customer Business Understanding
    #38 ID:1644

    Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes

  • Got Sales?™ Customer Care
    #39 ID:1705

    Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes

  • Got Sales?™ Relationship Development
    #40 ID:1647

    Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 20 Minutes25