Search TAG® Library (128 Assets Found)

Results for Keywords: sales service

  • This Needs to Go Out Today
    #121 ID:113

    Offering internal customers solutions when their needs have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Where Are the Drop Cloths?
    #122 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • TrainingBriefs™ Creating a Positive Customer Experience
    #123 ID:2107

    New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Learning Reinforcement Foundational 5 Minutes

  • Glad I Could Help - Program Conclusion/Summary/Review
    #124 ID:118

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    Video Summary Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Johnny the Bagger® - Final Thought
    #125 ID:405

    How to provide service from the heart

    Video Summary Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service

  • Clarify Goals and Identify Concerns
    #126 ID:19

    The importance of knowing what you want to achieve in order to solve problems.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

  • TrainingBriefs™ Dealing with Angry Customers
    #127 ID:2029

    New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ The Angry Customer
    #128 ID:2032

    New Micro-Learning! When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes