Search TAG® Library (126 Assets Found)

Results for Keywords: sales service Topic: Sales & Service

  • Is This Any Way to Run a Hospital?
    #81 ID:419

    Dealing with culturally-insensitive remarks

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • Bad Apples™: How to Deal with Difficult Attitudes
    #82 ID:48

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding

  • Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime, Anywhere.
    #83 ID:228

    Improve communications by helping everyone make their point with impact.

    Off-The-Shelf Video Program (ILT) Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done!: The Power of Positive Relationships™
    #84 ID:385

    Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Accentuate the Positive
    #85 ID:382

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships

    Video Vignettes Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Build Trust
    #86 ID:381

    Building positive relationships by building trust

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Guess What I Heard
    #87 ID:415

    The negative impact of passing along gossip and rumors about coworkers

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • I Can't Do Anything Right
    #88 ID:420

    Accommodating religious differences in the workplace.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • I Don't Understand
    #89 ID:418

    An employee has difficulty helping a patient due to a language barrier

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • I Just Don't Fit In...
    #90 ID:416

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • Involve Your Audience
    #91 ID:222

    How to inspire and influence others to communicate effectively by involving them

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Narrow Your Focus
    #92 ID:223

    How narrowing the focus of communication can add clarity and immediacy

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Outline Intent
    #93 ID:221

    How to best prepare to communicate effectively

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Prepare
    #94 ID:220

    How to best prepare to communicate effectively

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Redirect
    #95 ID:383

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection and the Five Steps Explained
    #96 ID:387

    Explains how to refocus attention and energy on desirable behavior

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With a Coworker
    #97 ID:388

    How using positive redirection with a coworker improves relationships and performance

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With a Team Member
    #98 ID:389

    How using positive redirection with a team member improves relationships and productivity

    Video Vignettes Leadership, Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection With an Employee
    #99 ID:390

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Shamu Special
    #100 ID:395

    Review of the power of positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism