Search TAG® Library (126 Assets Found)

Results for Keywords: sales service Topic: Sales & Service

  • Coaching for S.A.L.E.™ Success: Program Introduction
    #41 ID:596

    Program opening/set the stage for Coaching for S.A.L.E. Success.

    Video Introduction Leadership Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Win the S.A.L.E.™: One Step at a Time - Program Introduction
    #42 ID:600

    Program opening/sets the stage for One Step at a Time.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Win the S.A.L.E.™: Putting It All Together - Program Introduction
    #43 ID:598

    Program opening/sets the scene for Putting It All Together.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Coaching for S.A.L.E.™ Success: Program Conclusion
    #44 ID:597

    Program summary for Coaching for S.A.L.E. Success.

    Video Summary Leadership Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Win the S.A.L.E.™: One Step at a Time - Program Conclusion
    #45 ID:601

    Conclusion for the One Step at a Time program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Win the S.A.L.E.™: Putting It All Together - Program Conclusion
    #46 ID:599

    Summary/closing for the Putting It All Together program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • TrainingBriefs™ Behaviors to Improve Customer Service
    #47 ID:2021

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Competing Customer Service Priorities
    #48 ID:2068

    New Micro-Learning! Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Sales & Service, Learning Reinforcement Foundational 5 Minutes

  • Got Compliance?™ Unintended Ethical Dilemmas (Sales Situations)
    #49 ID:1324

    In this eLearning module, we’ll discuss different reactions to ethical dilemmas at work. We’ll try to understand why we may chose to respond one way versus another and focus on the implications of those choices. By increasing your awareness of these issues, you will be more prepared to handle ethical dilemmas when they happen.

    eLearning - LearningBytes® Ethics & Compliance Ethics, Compliance, Leadership, Sales & Service, Professionalism Intermediate 20 Minutes

  • Got Performance?™ When Policies and Service Collide
    #50 ID:1424

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism Intermediate 14 Minutes

  • Got Sales?™ Account Development
    #51 ID:1969

    Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 22 Minutes

  • Got Sales?™ Closing
    #52 ID:1658

    After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 25 Minutes

  • Got Sales?™ Communication
    #53 ID:1689

    Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

    eLearning - LearningBytes® Personal Performance Communication & Influencing, Sales, Sales & Service, Customer Service Foundational 25 Minutes

  • Got Sales?™ Continuous Learning
    #54 ID:1734

    Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.

    eLearning - LearningBytes® Personal Performance Personal Improvement, Sales, Sales & Service, Professionalism, Selling Foundational 25 Minutes

  • Got Sales?™ Opportunity Generation
    #55 ID:1968

    Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 18 Minutes

  • Got Sales?™ Product and Solution Understanding
    #56 ID:1971

    Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. It also includes understanding how customers use your solutions within a variety of applications.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 20 Minutes

  • Got Sales?™ Qualifying
    #57 ID:1643

    Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.

    eLearning - LearningBytes® Personal Performance Selling, Sales, Sales & Service Foundational 25 Minutes

  • Got Sales?™ System Proficiency
    #58 ID:1970

    Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Selling, Customer Service Foundational 18 Minutes

  • Got Sales?™ Time Management
    #59 ID:1731

    Time management is the act of exercising control over the amount of time invested in various activities. To effectively manage time, an individual must be conscious of the choices made throughout the course of a day. Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive.

    eLearning - LearningBytes® Personal Performance Time Management, Sales, Sales & Service, Customer Service Foundational 25 Minutes

  • Glad I Could Help: Real Customer Service Situations for Discussion
    #60 ID:119

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism