Search Video Library (82 Assets Found)

Results for Keywords: sales service

  • Ask Fact and Feeling Questions
    #41 ID:18

    Asking questions to understand a problem

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Evaluate Options and Select a Workable Solution
    #42 ID:20

    How to best evaluate solution-based options.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • It's a Policy Thing
    #43 ID:117

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Why Did I Push All Those Buttons?
    #44 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #45 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #46 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Life is a Series of Presentation - Introduction
    #47 ID:218

    Introduces the concept that life is a series of presentations.

    Video Introduction Personal Performance Communication, Interpersonal Skills, Sales & Service, Professionalism

  • I Can A.C.E. That Problem
    #48 ID:23

    Review and reinforce the A.C.E. It!™ problem-solving model.

    Video Summary Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Business Trip
    #49 ID:654

    Ethical use of an expense account

    Case Studies Ethics & Compliance Ethics, Compliance, Sales & Service, Professionalism

  • SMART-START™ Government Pride: Serving in the Public Sector
    #50 ID:575

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    Meeting Openers Personal Performance Motivation, Leadership, Sales & Service

  • SME Bytes™ - Tips on Solving Workplace Problems
    #51 ID:1098

    TrainerTALK™ Leadership Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Whale Done!™ in Action
    #52 ID:589

    Whale Done!™ in Action teaches how the Whale Done!™ Approach is applied to real-life business situations.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Customer Service

  • Bad Apples™: How to Deal with Difficult Attitudes
    #53 ID:48

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding

  • Whale Done!: The Power of Positive Relationships™
    #54 ID:385

    Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Accentuate the Positive
    #55 ID:382

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships

    Video Vignettes Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Build Trust
    #56 ID:381

    Building positive relationships by building trust

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Guess What I Heard
    #57 ID:415

    The negative impact of passing along gossip and rumors about coworkers

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect

  • I Just Don't Fit In...
    #58 ID:416

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect

  • Redirect
    #59 ID:383

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection and the Five Steps Explained
    #60 ID:387

    Explains how to refocus attention and energy on desirable behavior

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism