Search Video Library (82 Assets Found)

Results for Keywords: sales service

  • Your Path to Success™ Serving Others
    #21 ID:2290

    These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

    Video Vignettes Personal Performance Sales & Service, Communication, Professionalism, Customer Service, Personal Improvement

    New Asset

  • Winning the S.A.L.E.™ - An Example
    #22 ID:613

    A practical example of the steps involved in the S.A.L.E. process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Are You Going to Get That?
    #23 ID:110

    How to best handle phone calls while also helping another customer in person.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Let Me Make Myself Perfectly Clear
    #24 ID:116

    Meeting a customer's needs without going against company policy.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Recognize Opportunities
    #25 ID:606

    Helping a sales staff member recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities (Example 1)
    #26 ID:607

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities (Example 2)
    #27 ID:608

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Resolving Problems
    #28 ID:604

    Helping a sales team member resolve an issue.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Resolving Problems (Example 1)
    #29 ID:605

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Set the Stage
    #30 ID:609

    Discusses how to successfully prepare for a sales call.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Coaching for S.A.L.E.™ Success: Program Introduction
    #31 ID:596

    Program opening/set the stage for Coaching for S.A.L.E. Success.

    Video Introduction Leadership Sales & Service, Interpersonal Skills, Coaching & Mentoring

  • Win the S.A.L.E.™: One Step at a Time - Program Introduction
    #32 ID:600

    Program opening/sets the stage for One Step at a Time.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Win the S.A.L.E.™: Putting It All Together - Program Introduction
    #33 ID:598

    Program opening/sets the scene for Putting It All Together.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Coaching for S.A.L.E.™ Success: Program Conclusion
    #34 ID:597

    Program summary for Coaching for S.A.L.E. Success.

    Video Summary Leadership Sales & Service, Communication, Interpersonal Skills, Coaching & Mentoring

  • Win the S.A.L.E.™: One Step at a Time - Program Conclusion
    #35 ID:601

    Conclusion for the One Step at a Time program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Win the S.A.L.E.™: Putting It All Together - Program Conclusion
    #36 ID:599

    Summary/closing for the Putting It All Together program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion
    #37 ID:119

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • A.C.E. It!™ How to Solve Tough Workplace Problems
    #38 ID:24

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps
    #39 ID:17

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #40 ID:72

    Equip new and developing managers with must-have coaching skills.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Change, Communication, Sales & Service, Professionalism