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Results for Topic: Sales & Service

Got Sales?™ Outbound Telephone Selling Techniques
New Course

Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.

#0 ID:1972 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Customer ServiceCourse Level: Foundational Seat Time: 22 Minutes
Got Sales?™ Sales Opportunity Management
New Course

Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.

#1 ID:1974 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Customer ServiceCourse Level: Foundational Seat Time: 22 Minutes
Got Sales?™ Territory Planning
New Course

Territory planning is the process of creating the strategy and tactics necessary to deliver the required revenue and market share from a customer base. A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.

#2 ID:1973 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Customer ServiceCourse Level: Foundational Seat Time: 25 Minutes

This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

#3 ID:780 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Professionalism, Coaching & MentoringCourse Level: Intermediate Seat Time: 25 minutes

Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

#4 ID:781 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Office & General, Retail Other Topics: Communication, ProfessionalismCourse Level: Intermediate Seat Time: 25 minutes

Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

#5 ID:593 Topic: Sales & Service Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Professionalism Closed Captioned

A practical example of the steps involved in the S.A.L.E. process.

#6 ID:613 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales

Discusses how to gain commitment from a client during a sales interaction.

#7 ID:612 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales

Reviews how to best link a client's needs with solutions.

#8 ID:611 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales Closed Captioned

Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

#9 ID:602 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail Other Topics: Communication, Sales, Leadership

Helping a sales team member resolve an issue.

#10 ID:604 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales, Problem Resolution

Reviews how to best analyze the needs of a client during the sales process.

#11 ID:610 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales Closed Captioned

How to best handle phone calls while also helping another customer in person

#12 ID:110 Topic: Sales & Service Learning Path: Diversity, Inclusion & Respect Type: Video Vignettes Suggested Industry Usage: Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

#13 ID:603 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

#14 ID:117 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Meeting a customer's needs without going against company policy

#15 ID:116 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Helping a sales staff member recognize sales opportunities.

#16 ID:606 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales

An example of how sales team members can practice skills to recognize sales opportunities.

#17 ID:607 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales

An example of how sales team members can practice skills to recognize sales opportunities.

#18 ID:608 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales

A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

#19 ID:605 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Communication, Sales, Problem Resolution

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