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Results for Topic: Interpersonal Skills

Kindness Is...™
New Asset

Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.

#1 ID:1995 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Professionalism, Culture Commitment, Communication & Influencing, Learning Reinforcement
A.C.E. It!™ How to Solve Tough Workplace Problems

Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

#2 ID:24 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps

Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

#3 ID:17 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Change, Communication, Leadership, Sales & Service
A Real Team Player...Not

Dealing with a dysfunctional team member.

#4 ID:44 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
A.C.E. in Action - Putting Parts of A.C.E. Model Together/Show Steps

Understanding all three steps of an easy-to-use problem-solving model - A.C.. E. in Action.

#5 ID:22 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Leadership, Problem Resolution Closed Captioned
Stop Telling Me What to Do

An example of peer-to-peer conflict between a new employee and a seasoned employee

#6 ID:75 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Professionalism Closed Captioned
All for One and One for All

An example of work team conflict: two teams working through differences to make progress toward a common goal.

#7 ID:76 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Sales, Professionalism, Selling Closed Captioned
Ask Fact and Feeling Questions

Asking questions to understand a problem

#8 ID:18 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
Bad Apples™: How to Deal with Difficult Attitudes

Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

#9 ID:48 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding Closed Captioned
Change Is Not in My Vocabulary

Dealing with a coworker who is resistant to change.

#10 ID:45 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
Clarify Goals and Identify Concerns

The importance of knowing what you want to achieve in order to solve problems.

#11 ID:19 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Communication & Influencing Closed Captioned
Evaluate Options and Select a Workable Solution

How to best evaluate solution-based options.

#12 ID:20 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & Service Closed Captioned
Everybody Wins: How to Turn Conflict into Collaboration™

Improve productivity by turning conflict in to collaboration.

#13 ID:79 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Diversity, Management, Professionalism Closed Captioned
The "Whatever" Coworker

Dealing with an under-performing employee who appears to not care.

#14 ID:46 Topic: Interpersonal Skills Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
The Boss Who Knows it All, And Then Some

Dealing with a boss that discounts ideas and doesn't listen to reason.

#15 ID:42 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
The Customer Who Got Up on the Wrong Side of the Bed
#16 ID:43 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism
Whatever It Takes

An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

#17 ID:77 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Management, Professionalism Closed Captioned
Writing for Business Results

Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, this program is designed for you.

#18 ID:1091 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Professionalism
A.C.E. It!™: How to Solve Tough Workplace Problems

Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

#19 ID:707 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Change, Communication, Leadership, Sales & ServiceCourse Level: Foundational Seat Time: 30 - 45 minutes
Bad Apples™: How to Deal with Difficult Attitudes (eLearning)

Eliminate negativity by dealing effectively with difficult attitudes. Bad Apples will provide you with a clear, easy-to-use model that will help you think things through to deal with negative attitudes. This course walks you through five scenarios, which demonstrate negativity problems and how to deal with them to improve results.

#20 ID:782 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Interpersonal Skills, Leadership, Sales & Service, ProfessionalismCourse Level: Foundational Seat Time: 30 minutes