Search TAG® Library (172 Assets Found)

Results for Course Level: Intermediate

  • Got Leadership?™ Stephen Covey on Leadership™

    This eLearning course is designed to help trigger meaningful discussion on the importance of personal leadership and the impact it can have within your organization.

    #81 ID:1038 Topic: Leadership Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, New Supervisor Course Level: Intermediate Seat Time: 10 Minutes
  • Got Leadership?™ Stopping Retaliation Before It Starts

    Retaliation is the fastest growing type of harassment reported to the EEOC. By the end of this course, you will be able to define the key legal terms associated with workplace retaliation, identify the three major consequences of retaliation in the workplace and understand management’s responsibility in preventing retaliation.

    #82 ID:1559 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Management, Professionalism Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ Tackling Team Pitfalls

    Being a successful manager requires being able to juggle numerous work priorities while keeping your balance. By the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.

    #83 ID:1491 Topic: Teamwork Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Management, Respect, Leading Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ Taking Personal Responsibility

    As a professional in today’s workplace, you are expected to deliver results and work effectively with others, regardless of obstacles you may discover. Not always an easy task! In this module, you will learn one of the most important lessons for career success – taking personal responsibility for your actions and behaviors on the job.

    #84 ID:1395 Topic: Leadership Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Professionalism, Leading Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ The Difficult Performance Appraisal

    As a leader, when an employee isn’t performing or acting appropriately, you are required to take action. This keeps the company functioning at full capacity, and builds trust and respect between you and the employees you manage. This eLearning course helps you identify the benefits of a performance appraisal and the proper techniques to navigate through a difficult performance appraisal.

    #85 ID:1487 Topic: Management Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Evaluation Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ The Work-Life Balance Conundrum (for Managers)™

    The work-life balance issue can be one that leads to conflict between managers and employees due to differing viewpoints and job expectations. As a manager, you need to understand your employees and their differing priorities while ensuring the work gets done in your department.

    #86 ID:1036 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Inclusion Course Level: Intermediate Seat Time: 12 Minutes
  • Got Performance?™ Decisions... Decisions

    In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.

    #87 ID:1619 Topic: Communication Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Collaboration Course Level: Intermediate Seat Time: 15 Minutes
  • Got Performance?™ Diffusing Customer Emotions

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    #88 ID:1500 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes
  • Got Performance?™ Team Dynamics for Managers

    Your success as a manager will depend a great deal on your ability to navigate through issues of team dynamics and help your people work together effectively. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

    #89 ID:1458 Topic: Teamwork Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management Course Level: Intermediate Seat Time: 15 Minutes
  • Got Performance?™ The Brighter Side of Conflict

    In this eLearning module, we’ll discuss typical sources of conflict at work and the impact conflict can have, both negative and positive. By completing this module you will be able to identify sources of conflict at work and how conflict can result in either negative or positive outcomes.

    #90 ID:1300 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Intermediate Seat Time: 12 Minutes
  • Got Performance?™ Understanding Global Communication

    Our world is changing as a direct result of increasing technology, changing demographics, and the globalization of business interests. This course addresses how different cultures have tendencies that impact communication in global teams. Learning to understand and address cultural differences is key to success in a global community.

    #91 ID:1425 Topic: Communication Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Collaboration Course Level: Intermediate Seat Time: 17 Minutes
  • Got Performance?™ When Policies and Service Collide

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    #92 ID:1424 Topic: Customer Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Sales & Service, Professionalism Course Level: Intermediate Seat Time: 14 Minutes
  • Got Respect?™ It’s All About Respect (for Managers)™

    After completing this course, you will have a greater understanding of respect and its impact in the workplace. You will also be able to recognize behaviors that could be viewed as disrespectful, and how you as a manager can hold others accountable for their actions.

    #93 ID:1033 Topic: Diversity Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Inclusion, Respect Course Level: Intermediate Seat Time: 10 Minutes
  • Attitude:  The Choice is Yours™: An Advantage eLearning Course

    This new eLearning course is designed to help you gain control over your life at work or at home by gaining control of your attitude. Understand how influential your attitude is in improving relationships and results.

    #94 ID:1073 Topic: Interpersonal Skills Learning Path: Personal Performance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Leadership, Professionalism, Collaboration, Onboarding Course Level: Intermediate Seat Time: 45 - 60 Minutes
  • Be S.A.F.E. (Not Sorry)™: An Advantage eLearning Course

    Millions of workers experience violence or the threat of violence in their workplaces every year. Therefore, it’s important to understand what workplace violence is or isn’t so you can create and maintain a safe work environment. This course introduces you to the S.A.F.E. model - an easy-to-understand way to help prevent or reduce the potential for workplace violence and abusive conduct.

    #95 ID:1493 Topic: Workplace Violence Prevention Learning Path: Ethics & Compliance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Abusive Conduct Course Level: Intermediate Seat Time: 45 Minutes
  • Courage 2 Coach™: An Advantage eLearning Course

    A big part of being a manager or supervisor is dealing with tough employee situations. Sometimes it just seems easier to ignore the problem, rather than take the time and courage to confront the situation and get the employee back on track. Courage 2 Coach™ outlines a specific four-step process for coaching that will work in any employee performance situation.

    #96 ID:1826 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Course Level: Intermediate Seat Time: 45 Minutes
  • Creating a High Performing Team: An Advantage eLearning Course

    This course is designed to empower the learner to: 1) describe team member roles, 2) list coaching points for individual roles, 3) supervise the process of creating a team charter, 4) Maintain team charter integrity, 5) Determine team involvement

    #97 ID:798 Topic: Teamwork Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Coaching & Mentoring, Team Builder or Retention Aid, Teamwork Course Level: Intermediate Seat Time: 30 minutes
  • Dealing with the Difficult Employee

    Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.

    #98 ID:800 Topic: Interpersonal Skills Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Conflict Resolution, Teamwork, Leading, Problem Resolution Course Level: Intermediate Seat Time: 40 minutes
  • Keeping Your Workplace Free from Harassment and Discrimination

    For both employees and managers, this new eLearning course covers harassment, bullying and discrimination prevention.

    #99 ID:1072 Topic: Harassment Learning Path: Ethics & Compliance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Management, Professionalism, Discrimination Course Level: Intermediate Seat Time: 30-40 Minutes
  • Managing Generation Y: Leading Our Future™ - Advantage eLearning

    There are now four generations in the work place. Each generation thinks, votes, buys, communicates, and interacts differently. This new eLearning course teaches managers how to communicate, coach, and lead Generation Y employees, the newest generation of people entering our workforce.

    #100 ID:1212 Topic: Management Learning Path: Diversity, Inclusion & Respect Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect, Generational Challenges Course Level: Intermediate Seat Time: 30 Minutes