Search TAG® Library (179 Assets Found)

Results for Course Level: Intermediate

  • Got Leadership?™ Interviewing 101

    Part of your job as a manager or supervisor is to create and lead a successful team. Being able to select the right person for the job impacts your team, your organization, and you! As a manager, taking a look at a person’s capabilities, commitment, and chemistry will help you select the right person for the right job, for the right reasons. This course gives you the tools to quickly understand the best (and legal) steps to successful interviews.

    #81 ID:1370 Topic: Interviewing Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leadership, Hiring & Recruiting Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ Interviewing: Using Current Work Examples

    Effective interviewing skill is an important asset for a manager. By the end of this course, you will be able to identify five probing strategies used in behavior-based interviewing and how to probe for current work examples.

    #82 ID:1489 Topic: Interviewing Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Management, Hiring & Recruiting Course Level: Intermediate Seat Time: 12 Minutes
  • Got Leadership?™ Listening to Your Employees

    This course reinforces the concept that taking employee views into consideration does not mean you will always do what your employees want. You may at times make some unpopular decisions. The key is to take the time to talk to your employees and truly take their opinions into consideration before you make your decision.

    #83 ID:1373 Topic: Communication Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Management, Professionalism Course Level: Intermediate Seat Time: 10 Minutes
  • Got Leadership?™ Now I’m the Manager…

    Congratulations! Being a supervisor/manager can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you. So, take a deep breath and get ready to learn more about the exciting challenges you have ahead.

    #84 ID:1400 Topic: Leading Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Management Course Level: Intermediate Seat Time: 12 Minutes
  • Got Leadership?™ Real Retaliation

    Retaliation in the workplace is a real issue. As a manager or supervisor, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. By the end of this lesson, you’ll be able to define what retaliation is and what you need to know about it.

    #85 ID:1396 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Professionalism Course Level: Intermediate Seat Time: 10 Minutes
  • Got Leadership?™ Respecting Your LGBT Colleagues

    Fostering a team atmosphere includes ensuring all employees are respected for their abilities and their differences. Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. This course will give you increased confidence as a manager helping you create a more productive team, with fewer inter-personal conflicts.

    #86 ID:1496 Topic: Diversity Learning Paths: Diversity, Inclusion & Respect, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Management, Professionalism, Inclusion, Respect, Teamwork, Gender Identity Course Level: Intermediate Seat Time: 14 Minutes
  • Got Leadership?™ Retaliation Clues and Cues

    Being a leader means many things. One important role you have is that employees look to you for guidance. Your attitude, actions, and words impact your organization’s environment and represent your organization’s values. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.

    #87 ID:1555 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Leadership, Management, Professionalism Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ Stephen Covey on Leadership™

    This eLearning course is designed to help trigger meaningful discussion on the importance of personal leadership and the impact it can have within your organization.

    #88 ID:1038 Topic: Leadership Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, New Supervisor Course Level: Intermediate Seat Time: 10 Minutes
  • Got Leadership?™ Stopping Retaliation Before It Starts

    Retaliation is the fastest growing type of harassment reported to the EEOC. By the end of this course, you will be able to define the key legal terms associated with workplace retaliation, identify the three major consequences of retaliation in the workplace and understand management’s responsibility in preventing retaliation.

    #89 ID:1559 Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Management, Professionalism Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ Tackling Team Pitfalls

    Being a successful manager requires being able to juggle numerous work priorities while keeping your balance. By the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.

    #90 ID:1491 Topic: Teamwork Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Management, Respect, Leading Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ Taking Personal Responsibility

    As a professional in today’s workplace, you are expected to deliver results and work effectively with others, regardless of obstacles you may discover. Not always an easy task! In this module, you will learn one of the most important lessons for career success – taking personal responsibility for your actions and behaviors on the job.

    #91 ID:1395 Topic: Leadership Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Management, Professionalism, Leading Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ The Difficult Performance Appraisal

    As a leader, when an employee isn’t performing or acting appropriately, you are required to take action. This keeps the company functioning at full capacity, and builds trust and respect between you and the employees you manage. This eLearning course helps you identify the benefits of a performance appraisal and the proper techniques to navigate through a difficult performance appraisal.

    #92 ID:1487 Topic: Management Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism, Evaluation Course Level: Intermediate Seat Time: 15 Minutes
  • Got Leadership?™ The Work-Life Balance Conundrum (for Managers)™

    The work-life balance issue can be one that leads to conflict between managers and employees due to differing viewpoints and job expectations. As a manager, you need to understand your employees and their differing priorities while ensuring the work gets done in your department.

    #93 ID:1036 Topic: Conflict Resolution Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Inclusion Course Level: Intermediate Seat Time: 12 Minutes
  • Got Performance?™ Decisions... Decisions

    In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.

    #94 ID:1619 Topic: Communication Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Collaboration Course Level: Intermediate Seat Time: 15 Minutes
  • Got Performance?™ Diffusing Customer Emotions

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    #95 ID:1500 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes
  • Got Performance?™ Team Dynamics for Managers

    Your success as a manager will depend a great deal on your ability to navigate through issues of team dynamics and help your people work together effectively. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

    #96 ID:1458 Topic: Teamwork Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management Course Level: Intermediate Seat Time: 15 Minutes
  • Got Performance?™ The Brighter Side of Conflict

    In this eLearning module, we’ll discuss typical sources of conflict at work and the impact conflict can have, both negative and positive. By completing this module you will be able to identify sources of conflict at work and how conflict can result in either negative or positive outcomes.

    #97 ID:1300 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Course Level: Intermediate Seat Time: 12 Minutes
  • Got Performance?™ Understanding Global Communication

    Our world is changing as a direct result of increasing technology, changing demographics, and the globalization of business interests. This course addresses how different cultures have tendencies that impact communication in global teams. Learning to understand and address cultural differences is key to success in a global community.

    #98 ID:1425 Topic: Communication Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Collaboration Course Level: Intermediate Seat Time: 17 Minutes
  • Got Performance?™ When Policies and Service Collide

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    #99 ID:1424 Topic: Customer Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Sales & Service, Professionalism Course Level: Intermediate Seat Time: 14 Minutes
  • Got Respect?™ It’s All About Respect (for Managers)™

    After completing this course, you will have a greater understanding of respect and its impact in the workplace. You will also be able to recognize behaviors that could be viewed as disrespectful, and how you as a manager can hold others accountable for their actions.

    #100 ID:1033 Topic: Diversity Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Inclusion, Respect Course Level: Intermediate Seat Time: 10 Minutes