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Results for Learning Path: Leadership

  • A Last Chance Option/Termination

    You’ve clearly communicated expectations, delivered at least a couple of verbal warnings, and even a written warning. If the employee has not yet improved, the next action to take is a last chance option. This could be many things; including another written warning or suspension or time off with pay.

    #121 ID:1874 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance, Problem Resolution
  • A Real Team Player. Not!

    When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

    #122 ID:2117 Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Coaching & Mentoring, Emotional Intelligence Closed Captioned
  • A Real Team Player. Not! (Healthcare)

    When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.

    #123 ID:2121 Topic: Personal Improvement Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Leading, Emotional Intelligence Closed Captioned
  • Accept Your New Role

    Presents a misunderstanding between a new supervisor and a subordinate employee

    #124 ID:243 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Communication, Interpersonal Skills, Management, Professionalism Closed Captioned
  • After the Hire - Program Summary

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    #125 ID:1884 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Leadership, Assessing Performance
  • Build Trust

    Building positive relationships by building trust

    #126 ID:381 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Challenging & Giving Opportunities

    No different than us, employees want to achieve the greatest possible results during their careers. If an employee can find the opportunity to grow either in responsibility or in place within our organization, they will likely stay put.

    #127 ID:1882 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Retail & Hospitality Other Topics: Leadership, Assessing Performance
  • Change Is Not in My Vocabulary (Healthcare)

    Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

    #128 ID:2122 Topic: Change Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Government Other Topics: Communication, Management, Coaching & Mentoring, Leading, Personal Improvement, Emotional Intelligence Closed Captioned
  • Change Is Not in My Vocabulary...

    Every once in a while, you'll run into someone who thinks change is a four-letter word. They get so wrapped up in their own way of doing things that they can't - or won't - see that there might be a better way.

    #129 ID:2118 Topic: Change Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Leadership, Management, Coaching & Mentoring, Personal Improvement, Emotional Intelligence Closed Captioned
  • Clarify Actions and Outcomes

    Explanation of the probing strategy of clarifying actions and outcomes

    #130 ID:441 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Leadership, Professionalism Closed Captioned
  • Coaching Is Being Specific

    Coaching an employee with the right answers but the wrong attitude - especially when it comes to internal customers.

    #131 ID:69 Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Coaching Moment 2 (Sales Coaching)

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    #132 ID:603 Topic: Sales & Service Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Sales Closed Captioned
  • Common ADA Questions about Hiring

    Help managers learn how to effectively handle and respond to tough ADA issues and guide them through the recruitment process.

    #133 ID:1980 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Closed Captioned
  • Conducting The Three-Dimensional Interview

    Explanation of how to conduct an effective three-dimensional interview

    #134 ID:348 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Change, Professionalism Closed Captioned
  • Conflict 101™ - The Fight Response

    It’s pretty obvious…yelling doesn’t help promote a respectful workplace or help make people feel included. It’s the same thing when dealing with conflict. Relationships get damaged, productivity dramatically decreases - people just shut down.

    #135 ID:1962 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict 101™ - The Flight Response

    When we encounter conflict with co-workers, many times we get stressed out and we go into flight mode. But here’s the rub. If I don’t act, the problem won’t go away, it will affect my work, the productivity of other team members and a whole lot more.

    #136 ID:1963 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Conflict 101™ - The Freeze Response

    It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.

    #137 ID:1964 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Consensus Building

    Rarely does an entire team agree on everything - especially during a time of stress. The video demonstrates the power of consensus building and making decisions that net the largest benefit to the team and organization.

    #138 ID:427 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Professionalism, Meeting Preparation Closed Captioned
  • Courage 2 Coach™ - Coaching is Positive

    We've all done our share of avoiding and hoping employees would just work things out on their own. Yeah, right! The only thing that works is having the courage to coach. This scenario helps a coach keep things positive.

    #139 ID:1723 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Courage 2 Coach™ - Coaching to Empower

    One of the things it seems like we have to do more often these days is to ask people who are already doing a good job to - well - crank it up a notch. We just need a little more. This short video gives an example of empowering others to do more.

    #140 ID:1724 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Motivation, Interpersonal Skills, Professionalism Closed Captioned