Search TAG® Library (412 Assets Found)

Results for Learning Path: Personal Performance

Courage 2 Coach™

Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

#1 ID:1711 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™

Handle workplace conflict effectively with this new program! Conflict Clock™ presents four proven strategies that will help participants break old and negative response habits. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. Our bodies naturally gravitate toward a Fight, a Flight, or a Freeze response when we feel threatened or upset. This program is designed to help all employees identify and change our responses - better dealing with the conflict at hand.

#2 ID:1459 Topic: Conflict Resolution Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
It’s Still Not Just About Sex Anymore™: Harassment and Discrimination in the Workplace

In the ever-changing work environment, it's difficult to know--or understand--what's allowed and what's not allowed at work. Using this new course, bring greater awareness to the many types of harassment which can occur in the workplace. Use with employees organization-wide for annual training or new employee orientation.

#3 ID:1624 Topic: Harassment Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Compliance, Professionalism, Sexual Harassment, Discrimination, OnboardingCourse Level: Foundational Seat Time: 35 - 40 Minutes
Open Mind, Open World: Improving Intercultural Interactions™  eLearning Classic

The Classic version of this Open Mind, Open World is a self-study program designed to help you improve your global mindset and communication skills as you interact with others from different cultural backgrounds.

#4 ID:898 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: eLearning - Classic Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Sales, Interpersonal Skills, ProfessionalismCourse Level: Intermediate Seat Time: 45 Minutes
Being Cooperative and Respectful

How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.

#5 ID:400 Topic: Professionalism Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Leadership, Collaboration Closed Captioned
Conflict 101™

Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.

#6 ID:1830 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Complete Programs Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
Johnny the Bagger: A True Story of Customer Service™

Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.

#7 ID:140 Topic: Customer Service Learning Path: Personal Performance Type: Complete Programs Suggested Industry Usage: Office & General, Retail Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding Closed Captioned
Conflict Clock™ - eLearning Classic

Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. This course was designed to help all employees respond to workplace conflicts successfully! Benefits include: reduced stress and frustration, increased effectiveness, more respect and recognition and increased job and personal satisfaction.

#8 ID:1477 Topic: Conflict Resolution Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Change, Communication, Interpersonal Skills, ProfessionalismCourse Level: Foundational Seat Time: 35 Minutes
WorkSmarts™: How to Get Along, Get Noticed and Get Ahead - eLearning Classic

Success isn’t just about the job you do—it’s also about how you do it. Communicating effectively, working well with others, staying positive and flexible in the face of change —these are essentials for helping new employees become productive as quickly as possible.

#9 ID:795 Topic: Professionalism Learning Path: Personal Performance Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, LeadershipCourse Level: Foundational Seat Time: 30 Minutes
Office Politics Is...™

Have you ever been blind-sided… ambushed… or side-swiped by somebody at work? Being the target of office politics is never fun. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion the on the ups and downs of office politics within an organization.

#10 ID:1805 Topic: Professionalism Learning Path: Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Discussion Trigger, Team Builder or Retention Aid, Learning Reinforcement
Taking Care of Your Future Is...™

Stimulate discussion about what it really takes to succeed in a career. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about what it takes to get your career on track and rolling – a common sense approach to understanding the important things to remember in the workplace.

#11 ID:1422 Topic: Professionalism Learning Path: Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Motivation, Interpersonal Skills, Discussion Trigger, Energizer or Team Builder, Onboarding, Personal Improvement, Learning Reinforcement
Transition to Boss Is...™

Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

#12 ID:1417 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Management, Professionalism, Learning Reinforcement
TrainingBriefs™ Behaviors for Success
New Asset

New Micro-Learning! The behaviors we display at work can help you… get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. By the end of this module, you’ll be able to identify the common behaviors of successful employees.

#13 ID:2020 Topic: Professionalism Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Motivation, Interpersonal Skills, Collaboration, Goals and Goal Setting, Learning ReinforcementCourse Level: Foundational Seat Time: 5 Minutes
TrainingBriefs™ Behaviors to Improve Customer Service
New Asset

New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

#14 ID:2021 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Sales & Service, Professionalism, Learning ReinforcementCourse Level: Foundational Seat Time: 5 Minutes
TrainingBriefs™ Coworkers Are Customers, Too!
New Asset

New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

#15 ID:2025 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Professionalism, Learning ReinforcementCourse Level: Foundational Seat Time: 5 Minutes
TrainingBriefs™ Diffusing Customer Emotions
New Asset

New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

#16 ID:2033 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Sales & Service, ProfessionalismCourse Level: Foundational Seat Time: 5 Minutes
TrainingBriefs™ The Angry Customer
New Asset

New Micro-Learning! When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

#17 ID:2032 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Professionalism, Learning ReinforcementCourse Level: Foundational Seat Time: 5 Minutes
Credibility Is...™
New Asset

Credibility is being aware of how we impact others. Building trusting relationships. Meeting deadlines...being responsive...having integrity. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of credibility in the workplace.

#18 ID:2009 Topic: Leading Learning Paths: Leadership, Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Leadership, Management, Professionalism
Kindness Is...™
New Asset

Kindness is a virtue. You might have heard that saying before. It's especially true when working, serving or managing others. Based on the work of Barbara Glanz, Hall of Fame Speaker, this thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of being kind and civil to one another.

#19 ID:1995 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Professionalism, Culture Commitment, Communication & Influencing, Learning Reinforcement
Business Tip Card - Difficult Conversations
New Asset

Having a crucial discussion with coworkers and/or employees could mean the difference between resolving an issue or disrupting a relationship. These easy-to-use cards provide a simple model (S.O.R.T. O.U.T.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

#20 ID:2014 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Professionalism, Discussion Trigger, Learning Reinforcement