You're the Third Person I've Talked To

You're the Third Person I've Talked To

Understanding an Angry Customer

Dealing with a customer who is angry because of being transferred too many times.

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Learning Path & Details

  • Personal Performance
  • Type: Video Vignettes
  • Audience: Employees / Staff

Competencies

  • Building Customer Loyalty

Buying Options

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Training Files (2)

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Additional Information

Trainer Comments: Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.


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