You're the Third Person I've Talked To 01:32 min

Video without narrator   Video Vignette   English

You're the Third Person I've Talked To

Dealing with a customer who is angry because of being transferred too many times.
Type:Video VignettesID:114 
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General
Available in Other Assets:Glad I Could Help: Real Customer Service Situations for Discussion (Off-The-Shelf Video Program (ILT)) ID:119