Serving Others 03:54 min

Video with graphics and narrator   Video Vignette   English
Your Path to Success™ Serving Others

Your Path to Success™ Serving Others

These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.
Type:Video VignettesID:2290 
Main Topic:Sales & Service
Other Topics:Communication, Customer Service, Personal Improvement, Professionalism
Competencies:Creating Customer Loyalty
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Assets:Your Path to Success™ (The Complete Series) (Off-The-Shelf Video Program (ILT)) ID:2271