These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.
|Main Topic:||Sales & Service|
|Other Topics:||Communication, Professionalism, Customer Service, Personal Improvement|
|Competencies:||Creating Customer Loyalty|
|Suggested Industry Usage:||Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government|
|Available in Other Assets:||Your Path to Success™ (The Complete Series) (Off-The-Shelf Video Program (ILT)) ID:2271|