Your Path to Success™ Serving Others

Your Path to Success™ Serving Others

These days, when most people pick up the phone, write an email or walk into an office or store, they pretty much expect the service they're going to get is indifferent or even just plain awful. Little things like… Thanking the customer and empathizing with their situation. Acknowledging their emotions, rather than ignoring them. And reassuring the customer that your goal is to help… Those are the kinds of things that make customers feel like you really care.

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Type:Video Vignettes
Learning Path:Personal Performance
Main Topic:Sales & Service
Other Topics:Communication, Professionalism, Customer Service, Personal Improvement
Competencies:Creating Customer Loyalty
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available Formats:Streaming Video & Vignettes
Subject:Exceptional Customer Service
Source Program:Your Path to Success™
Trainer Comments:So, the next time you're feeling a little stressed; or a customer is doing their best to push all your buttons, don’t forget... it's all about how you respond. Remember… effectively serving others is vital for your path to success.

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