You Promised It Would Be Here Today 02:23 min

Video with graphics and narrator   Video Vignette   English

You Promised It Would Be Here Today

Dealing with a customer whose expectations for timely delivery have not been met.
Type:Video VignettesID:112 
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General
Available in Other Assets:Glad I Could Help: Real Customer Service Situations for Discussion (Off-The-Shelf Video Program (ILT)) ID:119