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ID: 112
You Promised It Would Be Here Today

You Promised It Would Be Here Today

Dealing with a customer whose expectations for timely delivery have not been met.

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Type:Video Vignettes
Learning Path:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General
Subject:Unmet Customer Expectations
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
Diversity Profile:Middle Eastern Male, Caucasian Male, Caucasian Female

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