Why Did I Push All Those Buttons? 02:38 min

Video without narrator   Video Vignette   English

Why Did I Push All Those Buttons?

Dealing with a customer frustrated by an automated phone system.
Type:Video VignettesID:111 
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Office & General
Available in Other Assets:Glad I Could Help: Real Customer Service Situations for Discussion (Off-The-Shelf Video Program (ILT)) ID:119