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 | Why Did I Push All Those Buttons?Dealing with a customer frustrated by an automated phone system. |
|---|---|
| Type: | Video VignettesID:111 |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Interpersonal Skills, Professionalism, Sales & Service |
| Competencies: | Building Customer Loyalty |
| Suggested Industry Usage: | Office & General |
| Available in Other Assets: | Glad I Could Help: Real Customer Service Situations for Discussion (Off-The-Shelf Video Program (ILT)) ID:119 |