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Why Did I Push All Those Buttons?
Dealing with a customer frustrated by an automated phone system.
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| Type: | Video Vignettes |
|---|---|
| Learning Path: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
| Competencies: | Building Customer Loyalty |
| Suggested Industry Usage: | Office & General |
| Subject: | Customer Frustrated by Waiting |
| Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
| Languages: | English |
| Trainer Comments: | Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings. |
| Diversity Profile: | Caucasian Male, Asian Female, Caucasian Female |
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