Training Assets Gateway
Why Did I Push All Those Buttons?
Dealing with a customer frustrated by an automated phone system.
Create Account Sign In3111 views
| Type: | Video Vignettes |
|---|---|
| Learning Path: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
| Competencies: | Building Customer Loyalty |
| Suggested Industry Usage: | Office & General |
| Subject: | Customer Frustrated by Waiting |
| Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
| Languages: | English |
| Trainer Comments: | Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings. |
| Diversity Profile: | Caucasian Male, Asian Female, Caucasian Female |
Buying Options
| Title | Type | Time/Pages | Language | ||
|---|---|---|---|---|---|
Press CTRL and click or right click and select "Open in New Tab" to play a component in a separate tab.
Related Assets ( assets) Show More Assets ▼
| Asset | Topic | Type | |
|---|---|---|---|
 | Article: Leading with Heart | Leadership | Trainer Resource |
 | Wake Up & Say Something Positive! | Leadership | Video Vignettes |
 | If You Change Your Mind… | Harassment Prevention | Video Vignettes |
 | Your Path to Success™ Leading Others | Leadership | Video Vignettes |
 | People Like That… | Harassment Prevention | Video Vignettes |
 | An Ally Is...™ | Gender Identity | Discussion Generators |
 | Your Path to Success™ Choosing Integrity | Ethics | Video Vignettes |
 | TrainingBriefs® Unwelcomed Advances | Harassment Prevention | eLearning - TrainingBriefs® |
 | TrainingBriefs® Generations in the Workplace - Feeling Valued | Generational Challenges | eLearning - TrainingBriefs® |
 | Got Compliance?™ Unintended Ethical Dilemmas (Sales Situations) | Ethics | eLearning - LearningBytes® |