Using a Corrective Discussion (Aggressive Employee) 02:25 min

Video with graphics and narrator   Video Vignette   English

Using a Corrective Discussion (Aggressive Employee)

Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.
Type:Video VignettesID:1869 
Main Topic:Communication
Other Topics:Leadership, Assessing Performance, Problem Resolution
Competencies:Manage Performance, Managing for Peak Performance
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available in Other Assets:Once and For All: Resolving Performance Challenges (Off-The-Shelf Video Program (ILT)) ID:804