Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.
|Other Topics:||Leadership, Assessing Performance, Problem Resolution|
|Competencies:||Manage Performance, Managing for Peak Performance|
|Suggested Industry Usage:||Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality|
|Available in Other Assets:||Once and For All: Resolving Performance Challenges (Off-The-Shelf Video Program (ILT)) ID:804|