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Using a Corrective Discussion (Aggressive Employee)
Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.
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| Type: | Video Vignettes |
|---|---|
| Learning Paths: | Leadership, Personal Performance |
| Main Topic: | Communication |
| Other Topics: | Leadership, Assessing Performance, Problem Resolution |
| Competencies: | Manage Performance, Managing for Peak Performance |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
| Subject: | Using Corrective Discussion Techniques with an Aggressive Employee |
| Source Program: | Once and For All: Resolving Performance Challenges™ |
| Languages: | English |
| Trainer Comments: | With a more aggressive employee, start your corrective discussion in the same manner. Calmly and clearly communicate job expectations and clarify the performance gap. |
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