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ID: 1869
Using a Corrective Discussion (Aggressive Employee)

Using a Corrective Discussion (Aggressive Employee)

Dealing with angry and defensive behavior that is directed toward you is difficult, to say the least. The best strategy is to sit back and listen. Let the other person get it all out. As tough as it is, don’t respond in kind.

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Type:Video Vignettes
Learning Paths:Leadership, Personal Performance
Main Topic:Communication
Other Topics:Leadership, Assessing Performance, Problem Resolution
Competencies:Manage Performance, Managing for Peak Performance
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Subject:Using Corrective Discussion Techniques with an Aggressive Employee
Source Program:Once and For All: Resolving Performance Challenges™
Languages:English
Trainer Comments:With a more aggressive employee, start your corrective discussion in the same manner. Calmly and clearly communicate job expectations and clarify the performance gap.

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