Understanding Difficult People

Understanding Difficult People

This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

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Learning Path:Personal Performance
Main Topic:Interpersonal Skills
Other Topics:Communication, Professionalism, Discussion Trigger, Teamwork, Collaboration
Competencies:Exhibit Interpersonal Effectiveness, Creating a Collaborative Environment
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Subject:Workplace Personalities & Attitudes
Source Program:Bad Apples: How to Deal with Difficult Attitudes™
Trainer Comments:A quick training exercise on how to interact with differing attitudes in the workplace. This activity can be completed in 10-15 minutes.

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