Everyday Diversity™ Are You Speaking English?
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Everyday Diversity™ Are You Speaking English?

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.

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Type:Video Vignettes ID:2372 
Learning Paths:Diversity, Inclusion & Respect
Main Topic:Inclusion & Equity
Other Topics:Diversity, Respect, Customer Service
Competencies:Fostering Diversity, Inclusion and Equity
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available Formats:Streaming Video & Vignettes
Subject:Interacting with Non-Native English Speakers
Source Program:The Oh Series™ Everyday Diversity
Languages:English

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