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ID: 43
The Customer Who Got Up on the Wrong Side of the Bed

The Customer Who Got Up on the Wrong Side of the Bed

Dealing with a difficult customer - it takes work, but the benefits are easy to see.

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Type:Video Vignettes
Learning Path:Personal Performance
Main Topic:Interpersonal Skills
Other Topics:Change, Communication, Interpersonal Skills, Professionalism, Customer Service
Competencies:Creating a Collaborative Environment
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Subject:Difficult Customer
Source Program:Bad Apples: How to Deal with Difficult Attitudes™
Languages:English
Trainer Comments:Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
Diversity Profile:Asian Male, Caucasian Females, Caucasian Male

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