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![]() | The Customer Who Got Up on the Wrong Side of the BedDealing with a difficult customer - it takes work, but the benefits are easy to see. |
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Type: | Video VignettesID:43 |
Main Topic: | Interpersonal Skills |
Other Topics: | Change, Communication, Interpersonal Skills, Professionalism, Customer Service |
Competencies: | Creating a Collaborative Environment |
Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality |
Available in Other Assets: | Bad Apples™: How to Deal with Difficult Attitudes (Off-The-Shelf Video Program (ILT)) ID:48 |