Customer Who Got Up on Wrong Side of Bed 03:30 min

Video with graphics and narrator   Video Vignette   English
The Customer Who Got Up on the Wrong Side of the Bed

The Customer Who Got Up on the Wrong Side of the Bed

Dealing with a difficult customer - it takes work, but the benefits are easy to see.
Type:Video VignettesID:43 
Main Topic:Interpersonal Skills
Other Topics:Change, Communication, Customer Service, Interpersonal Skills, Professionalism
Competencies:Creating a Collaborative Environment
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available in Other Assets:Bad Apples™: How to Deal with Difficult Attitudes (Off-The-Shelf Video Program (ILT)) ID:48