Customer Who Got Up on Wrong Side of Bed 03:30 min

Video with graphics and narrator   Video Vignette   English

The Customer Who Got Up on the Wrong Side of the Bed

Dealing with a difficult customer - it takes work, but the benefits are easy to see.
Type:Video VignettesID:43 
Main Topic:Interpersonal Skills
Other Topics:Change, Communication, Interpersonal Skills, Professionalism, Customer Service
Competencies:Creating a Collaborative Environment
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality
Available in Other Assets:Bad Apples™: How to Deal with Difficult Attitudes (Off-The-Shelf Video Program (ILT)) ID:48