Dealing with a difficult customer - it takes work, but the benefits are easy to see.
|Main Topic:||Interpersonal Skills|
|Other Topics:||Change, Communication, Interpersonal Skills, Professionalism, Customer Service|
|Competencies:||Creating a Collaborative Environment|
|Suggested Industry Usage:||Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality|
|Available in Other Assets:||Bad Apples™: How to Deal with Difficult Attitudes (Off-The-Shelf Video Program (ILT)) ID:48|