Resolving Problems (Example 1)

Supporting the Sale

A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

Learning Path & Details

Competencies

  • Developing Critical Work Skills

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Also Available as: eLearning - TrainingBriefs®

TrainingBriefs® Resolving Sales Problems

TrainingBriefs® Resolving Sales Problems

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

Training Files (2)

TitleTypeTime/PagesLanguage
Resolving Problems Example - SSP
Video with graphics and narrator
Video Vignette03:18 min EnglishDemo
Resolving Problems Example - SSP
Video without narrator
Video Vignette02:44 min EnglishDemo

More From the Series: Support the S.A.L.E. for Service and Support Professsionals


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