How a supervisor uses positive redirection to correct a mistake and meet customer needs.
|Other Topics:||Communication, Interpersonal Skills, Sales & Service, Professionalism|
|Competencies:||Developing Core Leadership Skills|
|Suggested Industry Usage:||Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government|
|Available in Other Languages:||Chinese (Mandarin) Portuguese (Brazilian) French|
|Available in Other Assets:||Whale Done!™ in Action (Off-The-Shelf Video Program (ILT)) ID:589|