Redirection With an Employee 00:48 min

Video without narrator   Video Vignette   English

Redirection With an Employee

How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Type:Video VignettesID:390 
Main Topic:Leadership
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Developing Core Leadership Skills
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Languages:Chinese (Mandarin) Portuguese (Brazilian) French
Available in Other Assets:Whale Done!™ in Action (Off-The-Shelf Video Program (ILT)) ID:589