Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
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Type: | Video Vignettes |
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Learning Path: | Leadership |
Main Topic: | Leadership |
Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
Competencies: | Developing Core Leadership Skills |
Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
Available Formats: | Streaming Video & Vignettes |
Subject: | Providing Feedback |
Source Program: | Whale Done!: The Power of Positive Relationships™ |
Languages: | Chinese (Mandarin) Portuguese (Brazilian) French English |
Trainer Comments: | Use for additional practical application of the skill. |
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