Training Assets Gateway
Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
Create Account Sign In3320 views
| Type: | Video Vignettes |
|---|---|
| Learning Path: | Leadership |
| Main Topic: | Leadership |
| Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
| Competencies: | Developing Core Leadership Skills |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
| Available Formats: | Streaming Video & Vignettes |
| Subject: | Providing Feedback |
| Source Program: | Whale Done!: The Power of Positive Relationships™ |
| Languages: | Chinese (Mandarin) Portuguese (Brazilian) French English |
| Trainer Comments: | Use for additional practical application of the skill. |
Buying Options
| Title | Type | Time/Pages | Language | ||
|---|---|---|---|---|---|
Press CTRL and click or right click and select "Open in New Tab" to play a component in a separate tab.
Related Assets ( assets) Show More Assets ▼
| Asset | Topic | Type | |
|---|---|---|---|
 | TrainingBriefs® An Employee with a Temper | Compliance | eLearning - TrainingBriefs® |
 | Issue: An Employee with a Temper | Management | Video Vignettes |
 | Issue: Dealing With an ADA-Protected Employee | Management | Video Vignettes |
 | Redirection With a Coworker | Leadership | Video Vignettes |
 | Redirection With a Team Member | Leadership | Video Vignettes |
 | Dealing with the Difficult Employee | Interpersonal Skills | eLearning - Advantage |
 | Why Do Some Employees Respond with Violence? | Workplace Violence Prevention | Video Vignettes |
 | Using a Corrective Discussion (Aggressive Employee) | Communication | Video Vignettes |
 | The Consequences of Sexual Harassment™ (NY/NYC Employee) - Spanish Version | Sexual Harassment | eLearning - Advantage |
 | Job Prerequisite? (Employees) | Sexual Harassment | Video Vignettes |