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Redirection With an Employee
How a supervisor uses positive redirection to correct a mistake and meet customer needs.
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| Type: | Video Vignettes |
|---|---|
| Learning Path: | Leadership |
| Main Topic: | Leadership |
| Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
| Competencies: | Developing Core Leadership Skills |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
| Available Formats: | Streaming Video & Vignettes |
| Subject: | Providing Feedback |
| Source Program: | Whale Done!: The Power of Positive Relationships™ |
| Languages: | Chinese (Mandarin) Portuguese (Brazilian) French English |
| Trainer Comments: | Use for additional practical application of the skill. |
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