Redirecting focus when mistakes are made is a key strategy to building positive relationships.
|Other Topics:||Communication, Interpersonal Skills, Sales & Service, Professionalism|
|Competencies:||Developing Core Leadership Skills|
|Suggested Industry Usage:||Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government|
|Available in Other Languages:||Portuguese (Brazilian) French English|
|Available in Other Assets:||Whale Done!: The Power of Positive Relationships™ (Off-The-Shelf Video Program (ILT)) ID:385|