Managing Essentials™ Solving Conflict Between Employees

Managing Essentials™ Solving Conflict Between Employees

Managing for Peak Performance

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, what do you do? This video scenario provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Learning Path & Details


  • Developing Core Leadership Skills
  • Leading and Managing for Peak Performance

Learning Objectives

  • Understand how to respectfully work through conflict between two (or more) employees.
  • Visualize (by example) how to address common management issues in today's workplace.

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Training Files (3)

Video Vignette04:44 minEnglishDemo
Workshop Material 6 pagesEnglishPreview
Additional Material 5 pagesEnglishPreview

Additional Information

Trainer Comments: It may help to set some ground rules before beginning the discussion. Then help the employees listen and accept each other’s viewpoint as the way that person sees it. Ask open-ended questions focused on work-related issues. Give and get feedback by paraphrasing and summarizing. Be sure you remain neutral. Allow some venting of emotion if necessary. Listen without comment and encourage the employees to talk further. Deal with arguments and angry outbursts by restating the agreed-upon ground rules.

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