Let Me Make Myself Perfectly Clear
Meeting a customer's needs without going against company policy.
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Type: | Video Vignettes |
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Learning Path: | Personal Performance |
Main Topic: | Sales & Service |
Other Topics: | Communication, Interpersonal Skills, Professionalism |
Competencies: | Building Customer Loyalty |
Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General |
Subject: | Understaning & Helping the Angry Customer |
Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
Languages: | English |
Trainer Comments: | Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings. |
Diversity Profile: | Asian Female, Caucasian Females, Caucasian Male |
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