Let Me Make Myself Perfectly Clear
DISCONTINUED

Let Me Make Myself Perfectly Clear

Understanding & Helping an Angry Customer

Meeting a customer's needs without going against company policy.


This training program has been discontinued. We suggest you take a look at the following program:

Let Me Make Myself Perfectly Clear! (from No Problem!)

Let Me Make Myself Perfectly Clear! (from No Problem!)

Dealing with Angry Customers

Like it or not, you're going to deal with angry customers from time to time. And no matter how much they might test your patience, it's really important to keep a mindset that there’s “no problem” to big that can’t be solved. First, start by just letting the customer vent and acknowledge their emotions. Let them know you're listening by restating or agreeing with something they've said. If necessary, gently confront the angry customer to help gain control of the situation. And then, when you feel it's appropriate, begin to move the customer toward a solution.

Type: Video Vignettes

More From the Series: Glad I Could Help: Real Customer Service Situations for Discussion™


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