This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
|Type:||Off-The-Shelf Video Program (ILT)ID:923|
|Main Topic:||Customer Service|
|Other Topics:||Change, Communication, Motivation, Interpersonal Skills, Professionalism|
|Competencies:||Building Customer Loyalty|
|Suggested Industry Usage:||Office & General, Retail & Hospitality, Government|